纽曼 住宿等级：1酒店, CNY818 起

“I booked my stay for week thru hotels .com 20 mins into my stay the manager shows up at my door telling me that I need to pay more money or I'm not going to be able to say it even though I paid the rate in full on hotels.com so it's been over 6 days after I paid for a week already tomorrow will be a week now and I still have not got my money back I have been given the runaround everywhere at the time I turn as we get my money or whatever back because the reservation was canceled the next……

“For the price that was charged, the communication should of been much, much better. We were not told until after the fact that the wifi it says they have we have to pay for separate. The Queen size bed creaked and made so much noise when you turn, it can be heard throughout. Not to mention, very uncomfortable. The 3 of us were the only people in the pool area. We were told to put our masks on and stay 6 ft apart. We were family. They never said a word later when 6 others walked in with no……