The staff were amazing and helpful. The property was a good place to be in, especially for a family. The company is in the process of upgrading their new purchase, and are doing a fine job.
I would suggest having small fridges and a microwave in the rooms, and real cups. Otherwise, we really enjoyed our stay.
Many thanks to staff!
Cheryl
2025 年 2 月入住 8 晚
8/10 还可以
Damian,Derby
商务旅客
2025 年 2 月 4 日
满意:员工和服务,清洁度
Holiday inn express on a run down. But it's quality for the price.
TV channels required though please
Damian
2025 年 1 月入住 1 晚
10/10 超赞
Damian,Derby
商务旅客
2025 年 2 月 3 日
满意:员工和服务,清洁度
You guys could work on getting TV channels in please
Damian
2025 年 1 月入住 3 晚
2/10 糟糕
Dominic
2025 年 1 月 29 日
不满意:员工和服务,清洁度
To be fair to the one member of staff I actually saw he was polite and helpful. I decided not to bother him about the room, as every time I saw him he seemed to be already dealing with a dissatisfied guest! The hotel is confusingly still branded prominently as a Holiday Inn Express, and fitted out much as one. It should be of a reasonable standard, but seems to be desperately short of staff. This clearly extends to housekeeping. While the room had clearly been done and the bed was well made there was a lack of attention to detail and the room was quite grotty. The most egregious things being that the toilet seat was not clean and that the cups provided had tea marks and a hair stuck to them!
The 6am fire alarm, seemingly due to a defective call point was the icing on the cake…