I enjoyed my stay at the Radisson, and will certainly return when I return to Addis Ababa for work. In particular, I highly rate the restaurant/cafe/room service and the spa and gym. I returned to the spa three times in a short stay! Very professional service.
My only disappointment was around the shuttle service. First, my booking on Expedia very clearly states that it includes “free round trip shuttle” between the hotel and airport. After booking, and when I was booking the shuttle, I was told that it cost 700 ETB each way. I pointed out the contradiction with my booking, but accepted it since I was arriving late. Unfortunately, when I arrived, I waited 20-30 minutes in the cold next to the bus. When I finally got to the hotel, I definitely paid the front desk 800 ETB in cash. I believe that I received a receipt but didn’t keep it. So I was surprised to see the cost of the shuttle on my bill at the end of my stay. So I had to pay twice for a service that was supposed to be free.
Unfortunately, due to other challenges with the payment at the end of my stay, I missed the return shuttle. I was able to order a taxi through an app for 200 ETB. Definitely an option to consider next time.
Otherwise, I highly rate my stay and will return. I hope these issues can be addressed next time.