Swimmingpools für Behinderte und Ältere ungeeignet
Zugang zum Pool nur über Leiter. Keine Treppen. Deshalb kaum Schwimmer im Becken.
Peter
2024 年 11 月入住 14 晚
6/10 一般
Arve
2024年11月25日
满意:员工和服务,清洁度
不满意:客房舒适度,住宿条件和设施
Hard seng og varmt
Dårlig seng, hard. AC virket veldig dårlig, varmt på rommet.
Vannkoker på rommet mangler.
Arve
2024 年 11 月入住 7 晚
6/10 一般
Rebecca
2024年11月15日
满意:清洁度、服务设施、住宿条件和设施
The hotel and grounds are beautiful.
My first room was exceedingly average - aging decor, smell of ?old cigarettes lingering, some mould in shower. I reported in the morning that there was an issue with the shower water going hot and cold, reception staff were really helpful in upgrading my room which was much better.
However, there were ongoing issues with shower also in new room not being very hot - I must have made seven phone calls in total to reception.
Rebecca
2024 年 11 月入住 3 晚
10/10 超赞
Peter
2024年11月10日
满意:清洁度、员工和服务、住宿条件和设施
Peter
2024 年 10 月入住 9 晚
6/10 一般
Stefan
2024年11月3日
满意:员工和服务,清洁度
不满意:住宿条件和设施
Stefan
2024 年 10 月入住 9 晚
6/10 一般
luc
2024年11月2日
luc
2024 年 10 月入住 11 晚
8/10 还可以
Thierry
与配偶出行
2024年10月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Bon hôtel, personnel bienveillant, buffets bien achalandés et variés
Les piscines sont très agréables, transats en nombre suffisant.
Thierry
2024 年 10 月入住 11 晚
10/10 超赞
Ivon
与配偶出行
2024年10月9日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Très agréable séjour, dommage que la grande et moyenne piscine soient si profonde
Ivon
2024 年 9 月入住 12 晚
10/10 超赞
Lucy
与家人出行
2024年09月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely beautiful settings and the staff cannot do more for you! The only thing that I haven’t experienced before being all inclusive is that you have to use the same pool towel for the duration of your stay unless you pay €1 per towel per day to change it. Other than that highly recommend
Lucy
2024 年 9 月入住 10 晚
8/10 还可以
真实旅客
2024年09月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing hotel everything was perfect apart from the food options, wouldn’t recommend if you hate fish, aswell as breakfast isn’t the best variety it’s the same thing every day.
真实旅客
2024 年 8 月入住 10 晚
10/10 超赞
Christophe
与家人出行
2024年09月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely maintained gardens around the hotel and scenery next to the beach in general - great sea views from the Privilege room. Nice dining (buffet) area outdoor and indoors (El Jable restaurant). The pools were great. Very happy with our stay (1 week).
Christophe
2024 年 8 月入住 6 晚
10/10 超赞
John
与家人及幼儿出行, 与家人出行
2024年08月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff were friendly and the choice of food was outstanding. There were enough sun beds and five pools. The pool ranged from one suitable for toddlers up through one suitable for parents and slightly older children to two deeper pools suitable for more relaxed enjoyment. A beautiful beach was about 5 minutes walk away. Good entertainment also!
John
2024 年 8 月入住 7 晚
8/10 还可以
真实旅客
与家人出行
2024年07月19日
满意:清洁度、住宿条件和设施、客房舒适度
Ottimo per famiglie
In generale esperienza positiva.
Lascia a desiderare il servizio bar piscina.
真实旅客
2024 年 7 月入住 7 晚
6/10 一般
Patience
2024年07月15日
不满意:员工和服务
Property was good, some staff service not the best. Diversity training required as we were made to feel like we were at a place we were not needed😞
Patience
2024 年 7 月入住 3 晚
10/10 超赞
Shannon
团体旅客
2024年05月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice, definitely recommend!
Shannon
2024 年 5 月入住 3 晚
6/10 一般
Massimo
2024年05月15日
Massimo
2024 年 5 月入住 2 晚
10/10 超赞
Lisette
团体旅客
2024年05月1日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel and would recommend
Hotel is really nice, the beds extremely comfortable. Plenty of options for breakfast, lunch a bit repetitive but still nice. Only negatives are the aircon in the room was not good at all and the sun loungers are uncomfortable as they are just metal with no cushion (unless you have upgraded to the privilege package)
Overall a great hotel for a great price.
Lisette
2024 年 4 月入住 3 晚
8/10 还可以
Fernanda
商务旅客
2024年02月26日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Faltan detalles por pulir .
El hotel tiene una entrada majestuosa. En el séptimo piso, donde me alojé estaban en obras, y empezaron desde temprano por la mañana con ruidos molestos; cosa que no se mencionó al hacer el check in. Eché en falta un par de botellitas de agua de cortesía , y al ir a buscar una al minibar , estaba vacío. Además había unas hormiguitas minúsculas, campando a sus anchas en una de las mesillas de noche . Busqué el nido pero no pude encontrarlo. Lo comenté con la señora de la limpieza y me dijo que había muchas , que son típicas de la zona. Seguramente sean inofensivas, pero creo que no es imagen para un hotel de 4 estrellas y deberían hacer algo para erradicarlas.El buffet de la cena, bastante variado y correcto. El personal en general muy amable y la cama muy cómoda.
Fernanda
2024 年 2 月入住 1 晚
8/10 还可以
Méline
2024年02月24日
Méline
2024 年 2 月入住 1 晚
10/10 超赞
Helen
2024年01月10日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Helen
2024 年 1 月入住 3 晚
10/10 超赞
Nicola
与家人出行
2023年12月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We treated ourselves to a night here while visiting my mum who lives more inland. I remembered how kind and friendly the staff were the previous year when we had a day pass, and they were kind again this year.
Our standard room was gorgeous with a huge balcony that the older kids loved.
Beautiful grounds, but only one warmer pool..nice chilled out vibe. Felt classy and no queuing for anything, food and drinks of good standard.
Nicola
2023 年 12 月入住 1 晚
10/10 超赞
Michael
团体旅客
2023年12月16日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Michael
2023 年 11 月入住 4 晚
6/10 一般
Colin
团体旅客
2023年12月9日
满意:清洁度
不满意:客房舒适度
Disappointing
My friend and I went to Tenerife for his birthday. I booked a 'family room' and requested in advance that there should be 2 beds. We were disappointed to find only one double bed and a sofabed. We paid around 850 euros for 3 nights, which had to be paid at check-in before we saw the room. We requested that the hotel add a second bed on the first day, but nothing happened. We asked again on the second day and were told something would be done. We were under the impression a single bed would be added. We were disappointed again to find they had only made up the sofabed. For what we paid, this was a very poor level of service.
The room we were allocated was not very nice. It had zero view, blocked by overgrown vegetation. The room was in need of modernisation. For example, electric sockets were old and loose and there were no USB points.
The food was very average and not up to the standards of other H10s I've visited in the past.
I would not recommend this hotel, there are others that are far better and that take customer service seriously.