2/10 糟糕
Cameron
2025 年 4 月 25 日
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Terrible Valuble For Money
It was my girlfriend’s first time visiting Sri Lanka and Ahangama was the first place we had been on the coast since she got here. Because of this we decided to spend a bit more on a hotel for a bit of a nicer stay. However what we got from a Timeless Villa was not this. We had various basic amenities missing from our room, for example we had no hand towels and we also did not get a kettle so had to ask staff to get us one from another room. We also only had one plug point where the kettle was supposed to go so we had to unplug the fridge in order to boil the kettle. But this was just the start of our terrible experience. At breakfast I asked for an extra slice of bread and they said I would be charged for this! I think that fact alone is outrageous considering how much we were paying. We had already stayed at various hotels in Sri Lanka at this point and they were all much better in terms of both service and comfort. We paid a lot less for a lot more basically. The view, pool and convenience of the beach being there is the only thing that kept us there. We booked for 3 nights but actually wanted to leave after the first. But we didn’t want to deal with all the hassle that would involve and potentially loose out on money as we had pre paid. We did also mention our grievances to a member of staff but they were only new so we didn’t want to take it out on them. However I think they could have raised it to their managers and I think we could’ve had been compensated a bit better.
Cameron
2025 年 4 月入住 3 晚
