洲本鲇屋瀑布附近酒店

"Excellent service"

"We were assigned to the 2nd floor, no lift, no escalator, no help to carry our baggages to the 2nd floor."

"The room is very crowded , and noise isolation is poor, can’t even sleep due to the noise from other room and road. Impractical room design, no tv. Since it was rainy day, the balcony is wet, we have to dine inside the room, not worth for this price. "

"It's the worst experience in Japan ever!! There is no staffs or check in reception. We reached there in the evening.It's dark and super cold. As I have never received the door password from this accommodation RAKUTEN STAY VILLA or Expedia, so we felt helpless at outdoor under strong wind. Fortunately there are 3 Japanese youth guests came out and help us to call the CS,finally we got my villa Password.We appreciated their help and stayed with us in the cold weather almost an hour. However, the worst has came when we got inside. We spent more than an hour to check in, took pics and input information by the electronic tablet .We reported them the TV was destroyed and out of order, even i didn't received the password, The staff said she didn't know and not her responsibility.She just urged us in completing the check in information and disturbed us from video call many times for more than 1 hour when we were having our late dinner at 9pm. (because we have to take care of my 2 kids who were hungry). I requested her for an hour late check out at 11pm for the compensation.she was not able to promise...and called again said they could change another villa for us at that moment.....I was so angry..Nobody want to move or be disturbed anymore. Indeed our conversation in Mandarin,the staff felt i was mad and annoyed.She asked if i need the translation in English speaker.(As the staff might think i can't speak in English then i couldn't blame them) I can just say NEVER Stay here again! "

"一泊兩食非常美味，住宿環境乾淨舒服。溫泉環境不錯，望大海。"

"很放鬆的度假飯店，附早餐，欣賞淡路島海景"

"Right next to the Naruto bridge, the bedding is not great… "