巴伊亚王子大图伦酒店 - 全包有游泳池吗？

是的，此住宿设有3 个室外游泳池和儿童游泳池。

巴伊亚王子大图伦酒店 - 全包允许宠物入住吗？

不可以，该住宿不允许宠物入内。

巴伊亚王子大图伦酒店 - 全包的停车费是多少？

该住宿免费提供自助停车。

何时可在巴伊亚王子大图伦酒店 - 全包办理入住？

开始办理入住：15:00；停止办理入住：午夜。

巴伊亚王子大图伦酒店 - 全包提供全包式服务吗？

是的，这是全包式住宿。活动包括：帆板运动、浮潜、划皮艇等等。

巴伊亚王子大图伦酒店 - 全包的地址在哪里？

这家阿克玛住宿依傍着海滩，距离里维埃拉玛雅高尔夫俱乐部 1.3 公里、阿库马尔海滩 4.3 公里。而且，艾卡塞尔海滩和阿克吞承距离酒店不到 3 公里。

巴伊亚王子大图伦酒店 - 全包

Q: 巴伊亚王子大图伦酒店 - 全包允许宠物入住吗？

不可以，该住宿不允许宠物入内。

Q: 巴伊亚王子大图伦酒店 - 全包的停车费是多少？

该住宿免费提供自助停车。

2/10 糟糕

Kawalapatie

2025 年 8 月 24 日

满意：清洁度

不满意：服务设施，员工和服务

The trolley drivers and waiters/waitress were really good and attentive. The rest of the staff was very rude. Such as the gift shop and the front desk staff. They were acting like they were doing me a favor. Even one of the managers told me they were doing me a favor by giving me two nights at the restaurant. You’re expected to eat at the buffet for breakfast, lunch and dinner. I would not recommend this hotel.

2025 年 8 月入住 5 晚

10/10 超赞

Ana

与家人及幼儿出行

2025 年 8 月 20 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

What an amazing 8 days in paradise. I can truly say this was an amazing hotel with amazing staff. Francisco, the waiter in the buffet made sure me and my family were taken care of. He was so thoughtful, caring, and respectful. This man truly made our meals special. There were not waits for the buffet. The food in the specialty restaurants were mediocre. The buffet was good. My son especially enjoyed the teens club. Big thank you to the staff there for caring and keeping an eye on him! To the Bahía principe team, thank you for an unforgettable vacation.

2025 年 8 月入住 8 晚

4/10 很差

María Jose，MERIDA

与家人出行

2025 年 8 月 20 日

满意：清洁度

不满意：住宿条件和设施

Nunca hubo lugar para cenar

2025 年 8 月入住 2 晚

6/10 一般

MARIA FERNANDA HERNANDEZ

与家人及幼儿出行

2025 年 8 月 18 日

满意：住宿条件和设施，员工和服务

El hotel es muy grande, no siempre hay carritos que te lleven a tu habitación, yo iba con una persona con discapacidad y se tardaban mucho tiempo en llegar y poder transportarnos.

2025 年 8 月入住 5 晚

10/10 超赞

Jose，plantation

与家人出行

2025 年 8 月 18 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Awesome

2025 年 8 月入住 2 晚

10/10 超赞

Michelle

与家人出行, 团体旅客

2025 年 8 月 18 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Very nice place to stay and has access to other property with all inclusive as well.

2025 年 8 月入住 7 晚

8/10 还可以

Jennifer Karola

与家人出行, 团体旅客

2025 年 8 月 17 日

满意：服务设施

Would rate the food a 4 for the buffet. The staff, grounds, facilities, and activities were great! I didn’t like that “I feel taken” feeling I had when the Amstar rep Igor write down the pricing on a piece of paper. It would have been better to have a legitimate pricing list. They are also only brokers, and not the tour company themselves. The sofa bed was very uncomfortable. We were very upset to have to tip to get seated at Don Pablo for the last seating, only to have them turn off the AC when we arrived so we were dripping with sweat throughout our meal and it was clear they were pushing us out, not enjoyable. Everything else was great, especially the Brazilian restaurant, service and sides were amazing and the tapioca pudding was the highlight of all the food we had for many in our party of 7.

2025 年 8 月入住 7 晚

8/10 还可以

Aleksandra

与家人及幼儿出行, 与家人出行

2025 年 8 月 10 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

The resort is huge, beautifully maintained, and full of wildlife like iguanas, raccoons, and butterflies — our kids loved spotting them. You can visit the sister hotel Coba by golf cart from the lobby. The kids’ pool area with slides and sprinklers was a big hit, and the water was refreshingly cool. We stayed in Villa 338, perfectly located near the main pool, lobby, and buffets. Rooms were spacious, but the double beds were too narrow for a family of four. Small updates like fixing the curtains, bathroom windows, and cracked sink would make a big difference. Housekeeping was excellent. Dining was our biggest frustration — most à la carte restaurants showed “fully booked” on the app, yet we often saw empty tables. You are only allowed to get four reservations per stay. the Mexican restaurant was outstanding, the Brazilian just okay. Buffet food was good, but the area sometimes felt understaffed. The beach had seaweed during our stay (not the hotel’s fault), but staff worked hard to clean it. We found swimmable spots near the sister hotel and enjoyed kayaking and paddle boarding. Entertainment was fun — we loved bingo and lotería. Note: the Mexican Fiesta and Origen shows cost extra. Beautiful grounds, great kids’ amenities, and friendly staff. With a better restaurant booking system and a few room upgrades, this could be a near-perfect Riviera Maya resort.

2025 年 8 月入住 8 晚

6/10 一般

GEETA

与家人出行

2025 年 8 月 8 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

The property and grounds were well maintained and appealing. The pool area was clean and big. The restaurant and buffet had a good selection but can do with more options for vegetarians. The downside of buffet area was that there was cross contamination of meat cutlery with vegetarian cutlery and also the food labels were not informative or clear for a vegetarian. Staff in the kitchen were lacking in knowing if a dish was vegetarian or not. The room we had, had multiple issues such as leaking shower door which would flood the outside and room had smelly air con leaving the room smelling damp. Although notice is displayed regarding reserving sun beds, this was totally ignored and people reserved their beds at the crack of dawn. Organising excursions from the hotels partner company amstar was simple and they had plenty of options and activities to book. The market outside the hotel was a positive as didn’t have to travel far for souvenirs. The daily evening entertainment was good, however guests should not have to pay for entertainment at a “5 star hotel”.

2025 年 7 月入住 10 晚

10/10 超赞

Filipe Miguel Dos

与家人及幼儿出行, 与家人出行

2025 年 8 月 7 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Great all-inclusive experience at Bahía Príncipe in Tulum! The food was delicious with lots of variety, and the service, cleanliness, entertainment, and transportation were all top-notch. The room was a bit small for our family of four, but we managed just fine. Overall, we had a great stay and would definitely consider coming back!

2025 年 7 月入住 7 晚

6/10 一般

Alexia S Trujillo

与家人出行

2025 年 8 月 5 日

满意：清洁度、服务设施、住宿条件和设施

The check in process was super super super slow we arrived to the hotel and we waiting about 45 in a line to be check in, the people at the lobby take a very long time and is very slow. After they show you your room they tell you that there is transportation to get you around the hotel if your room is far, well that’s not true you can’t never find someone to bring you around you have to walk in the super bright sun and heat, that’s was very inconvenient. Also the pool bar closes at 5:45 and it doesn’t matter if the pool is busy they just closed it and the only bar open near a pool is a small one with huge lines, another inconvenience. Overall I don’t think I’ll come back to this hotel! I expected more but i didn’t get it and it was very disappointing.

2025 年 7 月入住 3 晚

6/10 一般

Leslie

与配偶出行

2025 年 8 月 5 日

满意：员工和服务、服务设施、住宿条件和设施

Friendly staff enjoyed our stay here!

2025 年 7 月入住 4 晚

10/10 超赞

Victoria，Englewood

团体旅客

2025 年 8 月 5 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Extellent 10/10

2025 年 7 月入住 4 晚

8/10 还可以

Enjoli

2025 年 8 月 5 日

2025 年 7 月入住 4 晚

6/10 一般

Kelmis

与家人及幼儿出行, 与家人出行, 与配偶出行

2025 年 8 月 4 日

满意：员工和服务，清洁度

Dining options during our stay were severely lacking. My family and I were limited to dinner at only two restaurants: the Mexican and Brazilian. The absence of Italian and Japanese options is misleading and a form of false advertising. Most other restaurants were fully booked, and we were unable to secure accommodations elsewhere. The venue was overcrowded and understaffed, which resulted in inadequate attention and hospitality. While cleanliness was commendable and the buffet was acceptable, the entertainment was merely average, and there was no nightclub available for guests. Overall, the experience was disappointing. However, a few staff members, notably Saul and Ana in the dining area, provided excellent service, making our visit somewhat more enjoyable. Additionally, I had a couples massage with Karen and Analy, who provided outstanding service. In terms of improvement, the pool bar had only one staff member managing drink orders, which felt inadequate given the large crowd. While he excelled in his role, having more staff would significantly bolster efficiency. Adding some entertainment while serving drinks could elevate the overall atmosphere, making it an even more enjoyable experience for guests.

2025 年 7 月入住 7 晚

10/10 超赞

SERGIO TEJEDA

与家人出行

2025 年 8 月 4 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Muy rico todo y muy limpio !

2025 年 7 月入住 5 晚

4/10 很差

Elizabeth

与家人出行

2025 年 8 月 3 日

满意：住宿条件和设施

The food was not up to par, the rooms were filled with ants and the ceiling fell as I was taking a shower in the bathroom . Overall experience was 3 stars not much accommodations for my room issue .

2025 年 7 月入住 4 晚

6/10 一般

Joo youn

团体旅客

2025 年 8 月 3 日

不满意：住宿条件和设施，服务设施

The food quality was pretty low. It was like mall food. Food variety was pretty limited. Any indoor areas were so warm i couldnt even enjoy food much. Facilities are quite limited as well. I wont go back and wont recommend to anyone

2025 年 5 月入住 5 晚

2/10 糟糕

Perlina

与家人出行

2025 年 8 月 3 日

不满意：住宿条件和设施，清洁度

El hotel no cuenta con disponibilidad para reservas en los restaurantes que menciona solo en el buffet, camas con olor a humedad en mi habitación y el l de mis hijos insectos en las camas, internet bien, transporte fue bueno ya que traje mi vehículo. Sábanas sucias y fundas pedí cambio en la habitación 2 fumigaron .

2025 年 8 月入住 2 晚

2/10 糟糕

Yadira H

与家人及幼儿出行

2025 年 8 月 2 日

不满意：清洁度、员工和服务、住宿条件和设施

The buildings are dirty and need improvement—poor customer service. 1 of 5 stars

2025 年 7 月入住 7 晚

8/10 还可以

Maira

与家人出行

2025 年 7 月 31 日

不满意：清洁度

The property was great but only one bar tender in a packed pool bar seems under staffed buffet was also under staffed

2025 年 7 月入住 6 晚

10/10 超赞

Maream

与家人出行

2025 年 7 月 30 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Good

2025 年 7 月入住 5 晚

10/10 超赞

Ram

2025 年 7 月 30 日

满意：清洁度、员工和服务、住宿条件和设施

Excellent hotel , Greta staff

2025 年 7 月入住 5 晚

2/10 糟糕

Vasile

2025 年 7 月 28 日

不满意：员工和服务、服务设施、住宿条件和设施

This was the worst experience that I ever had, I would not recommend this

2025 年 7 月入住 8 晚

6/10 一般

Kayla

团体旅客

2025 年 7 月 28 日

满意：员工和服务，清洁度

不满意：服务设施

I think it should be posted somewhere that the pool closes at 7pm that’s very early. It really caters to the children but if you didn’t bring kids I wouldn’t recommend staying here. The food at the buffet was cold often and to get a nice sit down meal you need to make reservations way in advance.

2025 年 7 月入住 3 晚

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巴伊亚王子大图伦酒店 - 全包

Bahia Principe Grand Tulum - All Inclusive

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