4/10 很差

laura graciela

与配偶出行

2024 年 2 月 11 日

不满意：清洁度、员工和服务、服务设施、住宿条件和设施

Albercas espectaculares

2024 年 2 月入住 2 晚

10/10 超赞

Yaima Moronta

2023 年 9 月 1 日

8/10 还可以

Anthony

2023 年 6 月 9 日

满意：清洁度

2023 年 5 月入住 4 晚

10/10 超赞

Romey-Francesca

团体旅客

2023 年 5 月 29 日

满意：清洁度、员工和服务、住宿条件和设施

The property had lots to offer, very beautiful, and amazing/helpful staff!

2023 年 5 月入住 3 晚

10/10 超赞

真实旅客

2023 年 5 月 29 日

满意：清洁度、员工和服务、住宿条件和设施

Very nice resort. Staff is friendly services are nice

2023 年 5 月入住 5 晚

8/10 还可以

John

与家人出行

2023 年 5 月 28 日

满意：客房舒适度，住宿条件和设施

I probably won’t stay here again.

We book this resort based on the amenities it included. When we booked it, it said we had room service 24/7. Turned out when we checked in that we had to Pay an extra fee. If this is an all inclusive resort why were they charging us a fee. Pool bars close at 5:30pm. The staff was very friendly and welcoming. The kids pool bar wasn’t open during my stay. Not even sure when they open it but if it’s a family / kid friendly resort it’s pointless. Food was good and drinks were good too. overall I think this resort needs more staff and some more attention to detail.

2023 年 5 月入住 2 晚

10/10 超赞

Maibeli，Miami

2023 年 5 月 27 日

满意：住宿条件和设施，员工和服务

Nos encantó la propiedad y su personal en general

2023 年 5 月入住 4 晚

8/10 还可以

Eric

与家人出行

2023 年 5 月 25 日

满意：清洁度、员工和服务、住宿条件和设施

Se necesita un poco más de empeño en ciertas áreas del hotel ellos tendrán que hacer una evaluación en cierto modo para que lo vean , no digo que es o en donde !!! Ese es su trabajo

2023 年 5 月入住 4 晚

8/10 还可以

James L

2023 年 5 月 23 日

满意：员工和服务，清洁度

2023 年 5 月入住 6 晚

2/10 糟糕

Michael

2023 年 5 月 21 日

不满意：员工和服务、服务设施、住宿条件和设施

The pictures and descriptions told a wonderful story. The reality was not as such. Not every restaurant was open every night so choices were limited. If you are a foodie this is not for you. If you like bourbon this is not for you. If you like cigars, the same holds true. No bar stools at any bars to sit and relax at. Little to no nightlife. You had to fetch your own drinks no matter where you were. Broken and unworking amenities like showers, hot tubs and pool features. Tattered with age and years of poor patchwork. Great pool views of the ocean but the glass railing panels are covered with water deposits so it’s just dingy and a constant reminder. It just wasn’t anything we thought it would be. I think my Spanish was better than most of the staff’s English and I took one year of it in High School…that’s on us but just an fyi. The best swim up bar is connected to the kids pool area. The adult pool is small and only seats 4 but has an ocean view. Beach was covered in seaweed. 3 workers raked all day bagging an endless amount of seaweed so the sand was never clean at the water line and my wife was not a fan. We bought into one of the most expensive rooms so that’s where a lot of our frustration resided. Perhaps if we bought an inexpensive package and did more excursions it would have balanced out knowing it wasn’t about the amenities. But it was a special occasion and I was thinking I was pampering my wife and that didn’t happen so I was stressed. But we made the best of it.

2023 年 5 月入住 5 晚

10/10 超赞

SAIREL

2023 年 5 月 15 日

满意：清洁度、员工和服务、住宿条件和设施

Tiene muchas actividades, muchas albercas y restaurantes, no te aburres

2023 年 5 月入住 2 晚

6/10 一般

Adrian Salazar

与家人出行

2023 年 5 月 13 日

满意：员工和服务，清洁度

Staff was great. Location was good. Food was not great. Liquor was not good.

2023 年 5 月入住 5 晚

10/10 超赞

Helen Marie

2023 年 5 月 11 日

满意：员工和服务，清洁度

cONDO SECTION NEEDS UPDATE

2023 年 4 月入住 4 晚

8/10 还可以

Luis Alberto Duarte

2023 年 5 月 7 日

2023 年 4 月入住 6 晚

6/10 一般

AMANDA LOUISE

2023 年 5 月 3 日

满意：员工和服务

2023 年 4 月入住 4 晚

8/10 还可以

Carlos

与配偶出行

2023 年 5 月 2 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Para mí la relación calidad precio con este hotel fue adecuada, sabemos que no es de la más alta gama pero cumple con lo que promete, el servicio del personal fue buena no tuvimos inconvenientes, la pasamos muy bien en nuestra estancia, el hecho de no llevar brazalete igual se me hace muy bien así como no tener que usar tarjetas para cambiar por toallas, la playa nos toco sin sargazo lo cual la hacía verse cristalina y hasta poder hacer un poco de snorkel, lo único que podría pedir que mejoren es el mantenimiento de las piscinas , pero en general me gustó mucho, gracias sunscape Akumal

2023 年 4 月入住 2 晚

6/10 一般

Karla Susana

2023 年 5 月 2 日

满意：清洁度

Solo bien

Nos hospedamos en la parte vieja del hotel y está descuidada, en nuestra habitación todo el día se escuchan ruidos. El check out fue tardado. La comida en los restaurantes es regular y no reabastecen cuando se termina algún producto que está en la carta.

2023 年 4 月入住 3 晚

2/10 糟糕

MARK

2023 年 5 月 1 日

不满意：清洁度、服务设施、住宿条件和设施

Wrong room first night, no power the second night. I left before finishing my stay to a different property. Not coming back.

2023 年 4 月入住 3 晚

10/10 超赞

Elizabeth

团体旅客

2023 年 5 月 1 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

We had the best time, this was our first time out of the country and everyone was so kind and helpful even with language barrier. We very much enjoyed the steam session I just wish they did it more than once a week. The food was amazing with so many choices and the seasonal fruit … I tried fruit that I’ve never had before. (So good)! We will definitely be going back.

2023 年 4 月入住 4 晚

6/10 一般

Angel

与家人出行

2023 年 4 月 30 日

不满意：员工和服务

This resort need to contract more friendly people

2023 年 4 月入住 7 晚

10/10 超赞

Joseph

与家人出行

2023 年 4 月 28 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Drinks were great. All 8 pools were great. The staff was very friendly & accommodating. Entertainment was great. Beautiful resort right on the beach. No complaints

10/10 超赞

Yoannis Reyes

与家人及幼儿出行

2023 年 4 月 27 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

great experience

2023 年 4 月入住 5 晚

2/10 糟糕

Juan

与家人出行

2023 年 4 月 26 日

满意：清洁度

不满意：住宿条件和设施，员工和服务

Staff Rude, asked Edie at sun club lobby for towels and he said to go get them myself at the main lobby, I was soaked from the pool … Also Ángel Bellmen ignore me while I asked him for assistance. Think twice before staying at the resort. Brought up all this to Alejandro at the sun club lobby. Also waited for Mr Peña the general manager to reach out and no luck with that…

2023 年 4 月入住 3 晚

8/10 还可以

Ausanna

2023 年 4 月 26 日

2023 年 4 月入住 4 晚

2/10 糟糕

Val

与配偶出行

2023 年 4 月 26 日

满意：员工和服务

不满意：住宿条件和设施，服务设施

The hotel is very outdated. Everything is broken in the rooms: showers, doors, toilets…Problem with hot water. Requires a major remodeling. The see weed was never cleaned from the beach and the smell was unpleasant.

2023 年 4 月入住 6 晚

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