格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式有游泳池吗？

是的，此住宿设有3 个室外游泳池和儿童游泳池。

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式允许宠物入住吗？

不可以，该住宿仅允许辅助型动物入内。

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式的停车费是多少？

该住宿免费提供自助停车。

何时可在格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式办理入住？

开始办理入住：15:00；停止办理入住：不限时间。

何时可在格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式办理退房？

退房时间为正午。延迟退房收费 USD 15（视客房供应情况而定）。

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式提供全包式服务吗？

是的，这是全包式住宿。活动包括：浮潜、划皮艇、骑自行车等等。

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式的地址在哪里？

这家阿克玛住宿位于海滩之上，距离阿库马尔海滩 4.5 公里，而且距离埃克斯普-哈海滩和天然井蓝洞不到 10 公里。而且，距离半月湾和泻湖公园不到 15 公里。

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式

Q: 格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式允许宠物入住吗？

不可以，该住宿仅允许辅助型动物入内。

Q: 格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式的停车费是多少？

该住宿免费提供自助停车。

Q: 何时可在格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式办理退房？

退房时间为 正午。延迟退房收费 USD 15（视客房供应情况而定）。

10/10 超赞

Sheila

与家人及幼儿出行, 与家人出行, 团体旅客

2025 年 8 月 27 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Is my second time coming, I could notice it was recently renovated and I loved it! Is a big resort with many different things to do. The rooms are great, with comfy beds and all you need . Great staff, specially out concierge Dereck he was excellent, always happy to help, with a great attitude and a big smile! The only thing they should work on is the ACs in the rooms that are not cold enough.

2025 年 8 月入住 6 晚

10/10 超赞

Teresa

与家人出行

2025 年 8 月 27 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

The Beach had seaweed

2025 年 6 月入住 4 晚

8/10 还可以

Ariel

与家人出行

2025 年 8 月 26 日

不满意：员工和服务

The only thing is to get the luggage and the Bell boys to get it and to clean the room. I had some difficulty to schedule to clean the home every day they coming to clean the room in not convenient time and if you tell them to come later, they’re not coming so basically three days out of five days to clean it two times

2025 年 8 月入住 5 晚

10/10 超赞

Andrew，MISSISSAUGA

与配偶出行, 团体旅客

2025 年 8 月 25 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

We had a wonderful stay! Our concierge Hanna was excellent and everything went perfectly.

2025 年 8 月入住 6 晚

10/10 超赞

Arturo Solar

与家人出行

2025 年 8 月 25 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Excelente atencion por parte de todo el personal, el servicio esta de 10, gracias a juan de guest service que nos soluciono y adan que nos apoyaron y siempre atentos, el personal de recepcion y meseros tambien muy atentos, la comida de lo mejor, pudimos ir al asiatico, butchers y pueblito mexicano este ultimo una delicia la comida y la atencion lo mejor, pero en general todos muy amables. Kids club tambien muy amables las chicas , en futuro como recomendacion podrian ampliar mas la zona de niños sin embargo lo que actualmente esta muy bien. El spa buena atencion de gerardo y el personal en general. Hasta en el.check out fueron muy atentos el personal.

2025 年 8 月入住 3 晚

10/10 超赞

Sebastian Camilo

团体旅客

2025 年 8 月 24 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

The resort had a lot of activities to offer. For both adults and Teens. This was my first trip with friends only and one was 16, totally exceeded expectations. Went to the disco every night. Made some nice friends. very nice workers and service

2025 年 8 月入住 7 晚

10/10 超赞

Maryjane，Bronx

团体旅客

2025 年 8 月 24 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

We had an amazing experience at The Grand Sirenis Resort during our mother-daughter trip. We stayed in room 2619, which was nice and clean. My only complaint was that the A/C wasn’t as cold as I would have liked. The resort itself is beautiful and very well maintained, with outdoor areas that were spotless and full of life. We even got to see animals we’ve never seen before—including monkeys—which was such a special touch. The food was definitely a 10/10. There’s a great selection of restaurants, but I recommend making your dinner reservations as soon as you arrive. On two nights, the only available times for Hibachi and Peruvian were 8:15 pm and 9 pm, which meant we missed the evening shows. We did catch one show, though, and they had colorful costumes, talented dancers, and the female singer had a beautiful voice. One night, there was a band (I believe they were called Electronicbonics), and they were incredible. We danced the night away and had so much fun. I usually only visit a resort once, but I have to say I would definitely consider coming back next time with my husband. The only suggestion I’d make to the hotel would be to add a few more shopping options on-site. For travelers, I’d also recommend bringing along any medicine you might need for allergies or if you get sick, since buying it at the resort can be pricey. Overall, the staff were very nice, welcoming, and friendly, which made our stay even more enjoyable.

2025 年 8 月入住 4 晚

2/10 糟糕

Jorida

与家人出行

2025 年 8 月 23 日

不满意：住宿条件和设施

Definitely not a 5-star resort. Pictures speak for themselves, but here’s my experience: Upon arrival, I asked for a room closer to the beach. The receptionist, Luz (or Luiz), told me those rooms were only for guests who paid extra — which was not true. When we got to our room, it smelled of mold. After insisting and speaking with her manager, she suddenly said it was a “misunderstanding” in English. By then, we had already wasted a full afternoon going back and forth across the resort trying to get a decent room. The phones in the room didn’t work, and there were no numbers posted anywhere to reach staff. Pool chairs were impossible to find — many guests (especially large groups of Brits) left towels overnight or before pools even opened at 7 a.m., leaving nothing available unless you were extremely lucky. Food was average at best — nothing memorable. The beach was covered in sargassum, which left an unpleasant smell. Overall, this resort is nowhere near a 5-star experience. Between the poor service, lack of organization, and disappointing amenities, it felt like a complete waste of money. I would not recommend and will never return.

2025 年 8 月入住 4 晚

8/10 还可以

Noah

2025 年 8 月 19 日

满意：清洁度、员工和服务、住宿条件和设施

We had a wonderful stay at the Grand Sirenis. Our room on the third floor overlooking the ocean was beautiful, clean, and comfortable. The housekeeper maintained everything well, and the fridge was stocked daily. The staff and service were excellent, especially Omar, head of guest services, who checked on us regularly and helped resolve an issue kindly and efficiently. We enjoyed the à la carte restaurants, which we were able to book easily through our concierge. Our ratings are as follows: 1. Butchers (Smoke and Grill), 2. Oishii (Pan Asian), 3. Bazaar (Mediterranean), 4. Lima, and 5. Pueblito Lindo (Mexican). Both buffet options were also superb, offering many choices. We spent an afternoon at the Spa enjoying the Hydrotherapy experience. My son was impressed with the gym, which was clean and offered many workout options. We appreciated the scenery - flora and fauna — although the beach was largely unusable because the sargassum had accumulated and was decaying, producing an unpleasant smell. Instead, we spent our time at the pools, where we found lounge chairs, though more could be done to prevent people from reserving chairs and not using them. There was plenty to do both on and off the resort. We enjoyed the hotel entertainment and the bars. We took two tours, which involved swimming with a whale shark, exploring the ruins of Tulum, visiting cenotes, and snorkelling with sea turtles. Overall, it was a fantastic vacation.

2025 年 7 月入住 7 晚

10/10 超赞

Hector G

与家人出行

2025 年 8 月 19 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

2025 年 8 月入住 6 晚

10/10 超赞

luis a，porter

2025 年 8 月 18 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Very clean and the food was very good. Service was impeccable.

2025 年 8 月入住 2 晚

10/10 超赞

JONATHAN

与家人出行

2025 年 8 月 18 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

We had a few minor hiccups but overall the ground staff were excellent. We did 2 out of 3 of our party experience some travellers flu symptoms on different days/nights so that was a little unfortunate but these things happen. The restaurants booked up very fast. We wanted a day to walk around look at the menus as we checked I. Late in day 1 but by the middle of day 2 the restaurants we wanted were all booked. However, the buffet is excellent so we have no complaints regarding the food. Pools were clean. Very relaxing holiday. Thank you to Derrick our concierge and the rest of the hotel for an overall excellent week at Grand Sirenis Riviera Maya we’ll be back!

2025 年 7 月入住 7 晚

10/10 超赞

Rachel

与配偶出行

2025 年 8 月 17 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

My husband and I stayed for 8 nights at this resort and we had a wonderful time. We managed to book 6 a-la-carte restaurants alongside the buffet, the food selection was plentiful and each bar had made different delicious cocktails. My favourite restaurant was the hibachi grill (the shrimp was incredible!) and the Carnal restaurant was fabulous entertainment. I loved the coffee bars also which have matcha, chai and iced lattes with fresh crepes! The property is definitely walkable and gives you a chance to get your steps in to offset all the buffet food! You will get to see so much wildlife from iguanas to monkeys putting on a show as you make your way from your room to the pool / beach. The resort has a very enjoyable lazy river and plenty of pools. I had read some complaints about the lack of sunbeds but the beach always had free beds and you can easily pull extra beds to the pool areas so we never had an issue (and we didn’t arrive at the pools until 11am!). I would also recommend the spa facility, their hydrotherapy and hot stone massages were the epitome of relaxing. The staff are very friendly, always willing to check in and help with anything you need. We had an issue with our aircon and someone was sent to resolve the issue within seconds. The staff here work tirelessly to cater to the needs of the guests, especially Eduardo in guest services provided us an exceptional service. Thank you Grand Serenis, we had a fabulous time!

2025 年 8 月入住 8 晚

8/10 还可以

LILIA，Sylmar

与家人出行

2025 年 8 月 15 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

The food from the restaurant OMG excellent!! The beach beautiful! The staff outstanding the place is huge and made use of the golf carts. All inclusive plus they have a pharmacy close by and a oxxo like a 711. Because I like to explore I will not stay here again but its perfect for families. They have entrainment when you are having dinner at el Carnal the food was so good the mandarin margarita yumm!! I will miss you!! I recommend and very goid price!!!

2025 年 7 月入住 5 晚

10/10 超赞

Deasy

与家人出行

2025 年 8 月 14 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Love the different options for breakfast, lunch and dinner. Derek the concierge made our stay the perfect vacation. He was on top of everything, always asking us if there was anything needed. He met all our expectations.

2025 年 8 月入住 5 晚

10/10 超赞

Sarai

与家人出行

2025 年 8 月 14 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Las instalaciones del Hidromasaje excelente, la explicación y atención muy bien, el primer día que llegamos no teníamos reservación de restaurant y nos dieron entrada al "Carnal" este restaurant tiene un show y además los meseros son super entretenidos nos encanto, además en cada cena nos visitaron en la mesa para preguntarnos sobre nuestra estancia o alguna solicitud que desearamos.. fueron muy atentos con nosotros.

2025 年 7 月入住 5 晚

10/10 超赞

Montaser

与家人及幼儿出行

2025 年 8 月 12 日

满意：清洁度、服务设施、住宿条件和设施

Perfect resort 👌

2025 年 7 月入住 4 晚

10/10 超赞

Sebastian Jr，East Stroudsburg

与家人及幼儿出行

2025 年 8 月 12 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Been to many resorts throughout the Caribbean but by far hands down this resort got a 5 star in each category from staff, rooms, food, accommodations and entertainment. 5 out of 5. Ask for Concierge Derek, he will make your stay special. Go Derek!!!

2025 年 8 月入住 5 晚

8/10 还可以

Kevin

2025 年 8 月 9 日

满意：住宿条件和设施，清洁度

2025 年 7 月入住 7 晚

10/10 超赞

Danexis

与家人出行, 团体旅客

2025 年 8 月 6 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

If they could improve the customer interaction within the hotel it would be much better.

2025 年 8 月入住 4 晚

10/10 超赞

Carlos

2025 年 8 月 5 日

满意：清洁度、员工和服务、住宿条件和设施

Todo me gustó muy buen hotel

2025 年 8 月入住 3 晚

8/10 还可以

Lisa Marie，Darien

与配偶出行, 团体旅客

2025 年 8 月 4 日

满意：服务设施，员工和服务

The check in process was terrible. The rest of the staff throughout the hotel were amazing. The food for an all inclusive was great. The rooms are in a desperate need of an upgrade. The cleanliness of the rooms to the resort grounds need to be better

2025 年 7 月入住 6 晚

10/10 超赞

Sultan

2025 年 8 月 4 日

2025 年 7 月入住 5 晚

6/10 一般

Doat

2025 年 8 月 4 日

满意：员工和服务

They need to

2025 年 7 月入住 3 晚

10/10 超赞

Melissa De La

与配偶出行

2025 年 8 月 3 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Awesome place to stay. It was my first time in an all inclusive and will definitely be back. The staff everywhere is super friendly. The concierge personnel are extreme helpful with booking your dinners and giving you all the info for the activities happening in the area. Extremely grateful for ours-Derek. Everyone will make sure we had everything we needed. All staff will acknowledge you as you pass by them. We were able to go to 4 different a la carte restaurants, all delicious. Our favorite one was La Cantina, we enjoyed the show they have. Also Casa Alma, next to the beach. The breeze you will feel there, so calming. The bars! WOW! The bartenders will have your next drink ready without you asking for them. Bartender Jorge at La Prana pool 100%. Delicious Drinks! A highly recommended place to go as a couple or as a family with kids since they also have a lot of activities for them and a pool playground. The spa. The hydrotherapy. Everything. Go for several days in order to be able to enjoy everything they have to offer. Don’t miss the shows, every night it’s a different one. And if you have any further question, ask for Erick Medina, extremely helpful with meeting your needs.

2025 年 7 月入住 5 晚

更低价格等您来

格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

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格兰塞伦尼斯玛雅河度假村及水疗中心 - 全包式

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