Q: 巴伊亚普林西比华丽艾库玛尔酒店 - 全包式允许宠物入住吗？

不可以，该住宿不允许宠物入内。

Q: 巴伊亚普林西比华丽艾库玛尔酒店 - 全包式的停车费是多少？

该住宿免费提供自助停车。

巴伊亚普林西比华丽艾库玛尔酒店 - 全包式有游泳池吗？

是的，此住宿设有3 个室外游泳池和儿童游泳池。

巴伊亚普林西比华丽艾库玛尔酒店 - 全包式允许宠物入住吗？

不可以，该住宿不允许宠物入内。

巴伊亚普林西比华丽艾库玛尔酒店 - 全包式的停车费是多少？

该住宿免费提供自助停车。

何时可在巴伊亚普林西比华丽艾库玛尔酒店 - 全包式办理入住？

开始办理入住：15:00；停止办理入住：午夜。

巴伊亚普林西比华丽艾库玛尔酒店 - 全包式提供全包式服务吗？

是的，这是全包式住宿。包括所有餐饮，活动包括：帆板运动、浮潜、划皮艇等等。

巴伊亚普林西比华丽艾库玛尔酒店 - 全包式的地址在哪里？

这家阿克玛住宿依傍着海滩，距离里维埃拉玛雅高尔夫俱乐部和阿克吞承不到 2 公里。距离艾卡塞尔海滩 2.6 公里。

10/10 超赞

Liying

与家人及幼儿出行

2024 年 11 月 7 日

满意：员工和服务，清洁度

晚上的餐厅不容易订位置，太少位置了。

2024 年 11 月入住 3 晚

10/10 超赞

Sofia Gabriela

2025 年 6 月 24 日

满意：清洁度、员工和服务、住宿条件和设施

We had an absolutely amazing stay at this resort! From the moment we arrived, the staff was so sweet, welcoming, and genuinely kind—it really made us feel at home. The resort is beautiful, peaceful, and very well maintained. We especially loved where we stayed in Akumal; it was the perfect mix of comfort and charm. The buffet food was surprisingly good (we went back for seconds more than once!) and they always had fun activities planned every day, which kept things exciting and fresh. Mind you, we came during low season, so it wasn’t crowded at all, which was perfect for us. The only small downside (which is completely out of the resort’s control) was that we didn’t realize it was seaweed/algae season, so the beach wasn’t really accessible. But that’s just the weather and didn’t take away from how much we enjoyed our time. We would absolutely come back and recommend it to anyone looking for a peaceful, fun, and memorable getaway.

2025 年 6 月入住 6 晚

2/10 糟糕

RODOLFO

与家人出行

2025 年 6 月 23 日

满意：清洁度

Está en remodelación y es molesto el ruido y muchas áreas cerradas, las reservación de restaurantes imposible todo lleno

8/10 还可以

Cara

与家人及幼儿出行

2025 年 6 月 22 日

满意：清洁度、员工和服务、服务设施

We loved our stay. There were a few issues, when we checked in the fridge was dead in our room, this was fixed relatively quickly. The jets in the tub were broken or missing and the drain wouldnt close so the kids could bath. Our phone also didnt work. We requested 2 double beds and got a king bed and 2 cots. This was extremely inconvenient as we were 2 sister and their kids travelling. It left and adult on a cot. When we asked to move to a different room with the proper bed, and closer to beach we were told there were none. I cannot see how thats true as with the renos occupancy is low. There was no one in the room above us until our last day, and no one next to us until day 5. They could have fixed it for us, they just chose not to. Otherwise it was amazing dolce vida has incredible food. The buffet was always good. Never waited long for drinks and we all enjoyed the shows. 2nd time at bahia, first time at akumal, and we will for sure be back!! But I wont be letting the issues slide next time, for what we pay we should have gotten the correct room type and working amenities.

2025 年 6 月入住 7 晚

2/10 糟糕

Orestes Arturo Valdes

与家人出行

2025 年 6 月 21 日

不满意：清洁度、员工和服务、住宿条件和设施

Es uno de los peores hoteles que he visitado, desde que llegas al hotel y no te ayuda nadie con tus maletas y tu primera impresión que es el lobby y te encuentras que está sucio, ya después pasas a las habitaciones y para tu sorpresa aún más sucio, sábanas manchadas y sucias, toallas que parecen papel de lija, luces que no encienden, pelos y machas de sangre en la bañera, todo un desastre y por si fuera poco lo acompaña una pésima atención, mi familia y yo usamos la piscina y el señor de las toallas no quería darnos toallas que si éramos cinco y que si me daba las cinco toallas lo dejaba sin toallas, La verdad súper decepcionante al punto que íbamos por 5 noches y al segundo día adelantamos el checkout y nos tuvimos que mover a otro hotel. Yo espero que alguien responda por el dinero que me gasté en ese hotel y al final no disfruté.

2025 年 6 月入住 5 晚

8/10 还可以

Darlene Lea，St Johns

与家人出行

2025 年 6 月 19 日

满意：清洁度、员工和服务、住宿条件和设施

Beautiful large resort. Most of the staff were amazing, especially Jose in the main lobby check-in/out counter who went above and beyond in trying to get dinner reservations for us. Javier and Merli in the adult only poolside restaurant are also amazing and provided great service. Always happy and pleasant! The room was very outdated and only about a 3 star. Poor air conditioning and not comfortable. Getting dinner reservations was a complete disaster and frustrating beyond! This procedure needs to be fixed asap! Beautiful grounds and transportation around the massive resort was great.

2025 年 6 月入住 7 晚

10/10 超赞

Ciara

团体旅客

2025 年 6 月 18 日

满意：清洁度、服务设施、住宿条件和设施

Overall a very pleasant experience, would definitely recommend.

2025 年 6 月入住 3 晚

8/10 还可以

Freddy

与家人及幼儿出行, 与家人出行

2025 年 6 月 16 日

满意：清洁度、服务设施、住宿条件和设施

The entire trip was great, from the hotel room, services, and food. The only thing we experienced was that our A/C went out in the morning, and the room got hot. Thankfully, after 2 PM, it was fixed. But other than that, things were great.

2025 年 6 月入住 4 晚

6/10 一般

Karla G

与家人出行

2025 年 6 月 16 日

满意：员工和服务，清洁度

不满意：住宿条件和设施

Employees were friendly and attentive. The room was below expectations, it needs an upgrade. Had to call multiple times for different things. You could not make reservations for any of the restaurants, not sure why it advertises all inclusive if you cannot eat on any of the restaurants.

2025 年 6 月入住 7 晚

10/10 超赞

christina Montenegro

与配偶出行

2025 年 6 月 14 日

满意：清洁度、服务设施、住宿条件和设施

Excellent beach front property, food was delicious and stuff was both helpful and friendly.

2025 年 6 月入住 4 晚

6/10 一般

Annette

2025 年 6 月 14 日

The rooms are very mediocre. I think the bath tub can use remodeling. It’s not a lot of fun activity’s for kids.

2025 年 6 月入住 4 晚

10/10 超赞

Ana

与家人出行

2025 年 6 月 13 日

满意：清洁度、服务设施、住宿条件和设施

Amazing .! thanks

2025 年 6 月入住 6 晚

10/10 超赞

Ana Maria

与配偶出行

2025 年 6 月 11 日

满意：清洁度、服务设施、住宿条件和设施

Es una excelente opción para viajar en familia o pareja. La comida muy variada y deliciosa

2025 年 5 月入住 4 晚

6/10 一般

Rachel

与家人出行

2025 年 6 月 8 日

不满意：住宿条件和设施

Was not my favorite hotel in Mexico. Property and rooms were dated and dingy. Did not meet criteria for luxury hotel

2025 年 2 月入住 7 晚

10/10 超赞

Nathan

2025 年 6 月 7 日

满意：清洁度、服务设施、住宿条件和设施

Wonderful low key environment and exceptional customer service

2025 年 5 月入住 5 晚

8/10 还可以

Jorge

与家人出行

2025 年 6 月 5 日

满意：清洁度、服务设施、住宿条件和设施

Sugiero mejor facilidad para comer en restaurantes

2025 年 5 月入住 4 晚

6/10 一般

Tyler

与配偶出行

2025 年 6 月 4 日

满意：清洁度

不满意：住宿条件和设施

This is our 4th and probably last time at this resort. Very unfortunate that most of Akumel was under construction. Overall our stay was good until the last day. Our airport transportation wasn’t picking us up until 10am. That allowed us to run down for a quick breakfast. When we returned to our room we COULD NOT GET IN. We were locked out of our room with the car picking us up in 30 mins. I tried to get help from 4 different people and no one would/could help us get in our room. We were at least half a mile from the front desk so my husband ran to the front to get a new key. The front desk didn’t offer to drive him back to the room, did not care about our situation. We weren't expecting anyone to go above and beyond, we just wanted minimum help and couldn't even get that. By the time we got in our room we were both dripping in sweat and not the start we wanted for our 12 hour travel day. Do better, you already have our money so why help I guess? The fact we were told "NO" multiple times when asking for help is inexcusable.

2025 年 5 月入住 6 晚

10/10 超赞

Franciscoo Luna

与家人出行

2025 年 6 月 3 日

满意：清洁度、服务设施、住宿条件和设施

Buen servicio

2025 年 5 月入住 5 晚

10/10 超赞

Michele

与家人出行

2025 年 6 月 1 日

满意：清洁度、服务设施、住宿条件和设施

All property is excellent. Enjoyed our stay. Only improvement suggestion is staff in Tequila restaurant reception could improve.

2025 年 5 月入住 4 晚

8/10 还可以

Rayon Khalaf

2025 年 5 月 31 日

2025 年 5 月入住 6 晚

10/10 超赞

Sonia Alejandra

与家人出行

2025 年 5 月 30 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Excelente servicio

2025 年 5 月入住 5 晚

10/10 超赞

Layza Gabriela Dominguez

与配偶出行

2025 年 5 月 30 日

满意：服务设施

Todo excelente la atención De Josefina en alberca, Vicky de servicios al cliente Los meseros Javier, silvino , todos muy amables Volveremos

2025 年 5 月入住 4 晚

6/10 一般

Mandana

与家人出行

2025 年 5 月 27 日

满意：清洁度

不满意：住宿条件和设施

My experience from May 2025. There’s nothing luxury about this place. Priced like a luxury hotel; The name is very deceiving. The place is old and beaten up. The food is not good. I was very disappointed. However, the front desk gentleman, named Jose, did everything he could to make our stay better. He got us a mattress topper because the mattress was horrible. We only stayed there because of his effort and kindness and the fact that we could NOT get our money back! I will not go back.

2025 年 5 月入住 5 晚

2/10 糟糕

Jorge

与配偶出行

2025 年 5 月 27 日

满意：服务设施

不满意：住宿条件和设施，清洁度

First the good, I think this hotel counts with the best All you can eat restaurant of all Mayan Riviera, food is excellent. Now the bad, the beach was ful, of algae, probably the season, here is what I think can be i proved, the Property is under construction, lots of buildings getting the swim up pool, trucks in and out constantly. The pool during this time of the year is a sauna, uncomfortably hot and even worse when it starts to cool down then they close the pool bar at 5 pm and the pool around 7 pm. Now the worse, my room was supposed to be a luxurious room with ocean view, roo. Looked dated. The wifi was a headache, I called a tech and the solution was to lift up my IP privacy protections, of course I set it back up the second the guy left the room, he was king though but that is NO solution. NOW The worst of the worst is I got scabies from lack of sanitary measures probably.So first thing I did when I got back was a dematologist visit, nooot happy at all!

2025 年 5 月入住 4 晚

10/10 超赞

Joseph

与配偶出行

2025 年 5 月 27 日

满意：清洁度、服务设施、住宿条件和设施

My husband and I enjoyed our stay so much ! The staff were excellent! I lost my purse at one point and they ensured it was located and returned to me:) The food at this all inclusive is top notch and the restaurant selection was also great ! The property was extremely well kept ! We will be booking again!

2025 年 5 月入住 5 晚

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巴伊亚普林西比华丽艾库玛尔酒店 - 全包式

Bahia Principe Luxury Akumal - All Inclusive

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