“I had a fantastic experience at the Mondrian. The hotel is immaculate and exudes a stylish, upscale vibe. The staff were genuinely friendly and went out of their way to be helpful, which made my stay even more enjoyable. For the first time, I found myself truly wanting to return to a hotel. Mondrian set a new standard for me.”
“excellent services comfortable and convenient location close to metro station and mall friendly and helpful staff anticipates guest needs and goes above and behind to make me comfortable. special thanks to night shift hotel desk help mr walls nd his staff to assisting me and special questions
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“This is a beautifully decorated hotel with stunning spacious rooms and bathrooms which are very luxurious. The beds are super comfortable and provide a fantastic nights sleep. The hotel is very close to a large mall so there are plenty of dining options but other places are also not very far away with a taxi. The beach and pool area is very nice
However the service was a let down. We stayed over the Easter holidays and the hotel was clearly at full capacity but the staff could not cope.……
“Our stay was interesting. We initially spent most of the stay trying to find a suitable rooms as the staff hadn’t made any arrange arrangements or acknowledgement to rectify several issues. It wasn’t until a formal complaint was submitted that a duty manager upgraded us which was a recommendation made by us. All in all not the stay we expected ”
“The room has no fridge and even hair dryer is not available.
Evening receptionist is so rude! “You have booked, xxx room and now you are 8 people there”. 😱? How can 8 people fit into a small room?? I encourage hin to go to our room, and check for himself!
Then I’ve ordered additional bed, immediately they’d asked for the payment. Afterwards i need to follow up with pillow and blanket unfortunately no blanket was provided,
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“Upon our arrival at Hilton The Pearl, we encountered a minor hiccup as we were initially given a smoking room despite our request for a non-smoking one. However, the staff was incredibly accommodating and promptly changed our room, setting a positive tone for our stay.
The rest of our experience was nothing short of wonderful. The hotel's location at The Pearl offers breathtaking views and an elegant environment, perfect for a relaxing getaway. The amenities were top-notch, especially the……
“We had a lovely stay at the St Regis. The hotel is beautiful inside and out, with a sense of calmness around the place. All the hotel staff were brilliant; helpful and friendly. The suite was well decorated and spacious.
Breakfast was fantastic, again the staff were helpful and always on hand. Breakfast options were varied and tasted good.
We loved the fact that there were separate family pools which were relatively quiet. Facilities around the pool were great, and the hotel provided pool toys……