We checked in after midnight, exhausted from travel. All went well until about an hour in when our ac unit started making a shrill noise. I used the chat feature to make a report since it was the middle of the night and we were too exhausted to even move. We ended up having to switch off the ac just to sleep since it was so jarring (which led to the room becoming warm). We took video and audio evidence and told the front desk about it a few hours later when we checked out in the morning and was told that there's nothing they can do with respect to compensation since we "booked via a third party" We were offered snacks instead.
The one reason we needed the room was to get sleep before the next leg of your trip and that was interrupted
With the ac off, we could hear every voice and sound coming from the corridors and the street outside, so it was a no win situation.
Since we didn't physically report it to front desk and move rooms WHILE it was happening (at our most exhausted in the wee hrs of the morning), I don't understand why nothing could be done compensation wise post-event due to this third-party excuse.
Tanya
2025 年 5 月入住 1 晚
10/10
Liked the location. Breakfast included woukd be beneficial.
Kathleen
2025 年 5 月入住 1 晚
8/10
We had a very nice stay. The staff were AWESOME!
Lisa
2025 年 5 月入住 1 晚
8/10
Very nice clean property with nice facilities
Graeme
2025 年 5 月入住 3 晚
6/10
The property rooms of dog maybe dirty rugs. Bathroom clean. Unhappy with the smell in the room. Would probably stay again.
Breanna
2025 年 5 月入住 1 晚
10/10
Large comfortable rooms with an on site sports bar/restaurant. 3 or 4 minute drive if you are going to see music at the Ale House or the Hanger.
Michael
2025 年 4 月入住 1 晚
10/10
View on the top floor
Lisa Ann
2025 年 4 月入住 6 晚
10/10
A
Christine
2025 年 4 月入住 1 晚
8/10
Linda
2025 年 2 月入住 3 晚
8/10
I really like this hotel. The staff is very friendly and courteous. The property is in fairly good condition despite the amount of business it gets. The beds are comfortable, pillows are too squishy for me, but that's OK. The bathrooms are stocked with the necessities. Towels are good. The breakfast is fabulous and the price is so reasonable. It's worth staying here over getting a free breakfast at the Best Western (BW room cost is often more than the Hilton). Also, the parking lot is big.
We have stayed here several times because our son is a student at RPI. The one thing that we did not enjoy this visit was being on the Hoosick street side rather than the parking lot side. Every vehicle driving down Hoosick hit the potholes loudly which was quite disruptive. This is not something the hotel can control, although maybe making the City of Troy aware of the condition of Hoosick Street would be a good idea.
Despina
2025 年 4 月入住 1 晚
10/10
Check in was great. The room was clean and the bed comfy. Headed to the sports bar next. The location was fun. Great wine pour by the way! Enjoying my short stay so far!
Jerry
2025 年 4 月入住 1 晚
10/10
The Troy Hilton Garden was clean, modern and convenient to the RPI campus. I also enjoyed the Recovery Sports Grill within the property - great menu and friendly staff.
Definitely stay here again.