Very terrible experience. Booked this hotel as I had an important interview downtown in Albany. When I arrived there at 9pm, it’s overbooked and we were relocated to a motel 20 mins away. The motel was terrible and the hair dryer was even broken. The staff was rude when we tried to understand the situation. The staff on duty promised to cover the extra transportation costs from the motel to the bus terminal for the next day and arranged a taxi for us. But we were kicked out of the taxi as the operation manager refused to honor their promise. They were only reluctantly agreed to cover such costs, which they offered at first, after we contacted hotels.com and got a written proof. We nearly missed the bus back to NYC. It’s not fair to us to take the extra efforts and time, while supposingly, I should have focused on the interview. Don’t ever book this hotel if you have any important appointment. Really disappointed.
真实旅客
2018 年 10 月入住 1 晚
8/10
La habitación que nos toco estaba lado del gym y cada vez que giraban las pesas retumbaba la pared y si imo esta durmiendo es incómodo tanto ruido y golpes en la pared
Marielix
2025 年 5 月入住 4 晚
6/10
Stayed for 3 nights . Day1 ok, day2 and 3 only Cold continental breakfast. Nothing in breakfast area was replenished even coffee at 8am. All Marriott hotel that we’ve stayed in different locations that week have real breakfast served. Should not include continental breakfast included if they will just serve “cold continental breakfast only today” not expecting a lot from the place but got disappointed.
Vincent
2025 年 5 月入住 3 晚
2/10
Unbelievably dirty, terrible smelling room. Floors so dirty shoes stuck to it. It was horrible, will never be returning.
Hailea
2025 年 5 月入住 1 晚
10/10
Very friendly staff
Jessenia
2025 年 4 月入住 2 晚
10/10
Staff is so friendly and accommodating with any information regarding anything locally!
Margarita
2024 年 12 月入住 1 晚
10/10
Sexxy
2025 年 4 月入住 2 晚
10/10
Eric was great at check in!
Shannon
2025 年 4 月入住 1 晚
2/10
They dont treat their
SM Sadek
2025 年 2 月入住 5 晚
4/10
They dont treat their customers well. All of them are rude and liars. They dont care about their customers.
SM Sadek
2025 年 2 月入住 2 晚
2/10
Lillian
2025 年 3 月入住 2 晚
10/10
The reception staff was awesome, friendly, personable and they were smiling, so very unusual.
Casey and the young man that checked us in were so very friendly.
Denise
2025 年 3 月入住 1 晚
10/10
The hotel is near where I have appointments.
There are great restaurants nearby in the historic section of Albany. It's convenient and comfortable. I really appreciate the breakfast. Very easy and fast.
Michelle
2025 年 3 月入住 1 晚
4/10
Ilana
2025 年 2 月入住 2 晚
10/10
Rachael
2025 年 2 月入住 1 晚
10/10
Everyone was super friendly and accommodating. Casey at the front desk was exceptionally nice. Hotel was clean and as advertised.
Lauren
2025 年 2 月入住 5 晚
4/10
Yolanda
2025 年 2 月入住 2 晚
10/10
Clean, Great Breakfast. Excellent Customer Service!
Octavia
2025 年 2 月入住 5 晚
10/10
Need some improvement in the breakfast menu,fruits were missing 😕.