Area was nice & easy to find. Person who assisted in the 1st checkin was friendly but let me know my card would be charged an extra $100 deposit in case I damaged the room. While this money would be refunded it could take up to 5 days for it to appear back in my account.
Check out our room on the 2nd floor. The people directly below us were sitting outside their rooms smoking. The staircase was filthy, the room while clean, was shabby. And the AC unit did not work.
Back to front desk where another person assisted me. Explained to her about the AC and the smoke. Requested a room with a working AC unit & as far away from the smoke as possible since the smell permeated the whole area.
She offered no apologies for the AC & said smoking was legal in New Mexico so she probably wouldn’t be able to help me with that problem.
Insisted that she find me a room with AC & as far away from the known smokers as possible.
She offered me downstairs next to them. Now feeling like I was in a Monty Python skit, I explained to her moving me downstairs next to the smokers was not away from them. It was in fact, closer to them.
We had a short staring contest before she offered me a room on the 3rd floor corner, away from the smokers.
Room was a lot nicer than the 1st. The AC worked & it wasn’t as shabby. The elevator was gross with mud puddles from people using the pool.
Room was quiet & comfy.
Check out was friendly.
Facilities gross, rooms & staff, depends on who/what you get.