6/10 一般
John F.
2025 年 2 月 25 日
A large hotel room
This is a rental and any veteran VRBOer knows what that means. Reynosa Retreat was well appointed, centrally located and in a quiet neighborhood, other than an initial hiccup which was remedied, we enjoyed ourselves. We had family over one night for dinner and they commented on how nice the place was. I am willing to pay twice as much as a hotel room for the space, peace and quiet that a house can afford and Reynosa Retreat fits that bill, however, you have the feeling that you are in a large hotel room, ran by a rental company. The situation I mentioned earlier was regarding trash. Guests are responsible to take the trash can to the curb, the guests before us did not perform this task and the trash container was overflowing with smelly garbage. When we contacted the company to complain, they wanted us to wait until garbage day, which was in a couple days, and place our garbage in the garage. When we were not ok with this solution they checked with the owner, who did not want to pay for an extra pickup so the rental company came over and removed the garbage. It really bordered on ridiculous and exposed the disregard the owners have for guests. Gift baskets, towels, coffee, all were provided but of the same quality you get at a hotel. They do allow pets but the backyard is lava rock, have you ever tried to pick up poop in lava rock? Bottom line, while this place will accommodate your needs, it does not have those little touches that make it feel like you are valued.
John F.
2025 年 2 月入住 3 晚