2/10 糟糕
Tesia
与家人及幼儿出行
2025 年 8 月 25 日
不满意：清洁度、员工和服务、住宿条件和设施
If I could do NEGATIVE stars on this place I would! They denied my child’s service dog even with the heads up notice that we had him! They tried asking for documentation on him and that is ILLEGAL according to ADA law! When I showed them on the ADA website and told them this law the supervisor called on the phone and claimed they had a “certification” for ADA and that I wasn’t “fooling” them 🙄 I went ahead and paid the “Pet” fee of twenty dollars per night and then made a report to the ADA and Also to the Wyndham hotel corporate. And within 20 minutes I got a call down to the front desk and the super visor was on the phone AGAIN and said they weren’t keeping our reservation and asked us to leave IMMEDIATELY right After I just got both of my special needs kids settled in our room. So $300 later and a lot of hassle and having to last minute find a close town by with a hotel so I could get my family settled so I could get to rehearsal dinner for the wedding I was in (I was 1.5 hours late after all this! And I was the maid of honor!” I still have NO justice! I called corporate to make a complaint about them kicking us from the hotel after we were in our room and paid and they said my first complaint from like 40 minutes earlier was already DENIED. Even though they were ILLEGALLY denying us. On that hotels website it says service dogs are allowed as by what ADA defines as a service dog and that’s exactly what our dog is and has been for 6 years now.
Tesia
2025 年 8 月入住 2 晚