Always smells not good. Room too small. Only one bottle of water per day. Breakfast not tasty.
真实旅客
2024 年 8 月入住 6 晚
10/10
The receptionists are nice and helpful. Room is clean and tidy. I have a comfortable stay here. It closes to bus station but takes 15-20mins walk to train station. I would recommend it to others.
真实旅客
2024 年 6 月入住 6 晚
6/10
前台的客服態度很差..明明已全付款..又給confirmation他們看..
他們不相信..不查明..而且說話很尖酸..
我唯有請朋友打電話去hotels.com.攪清楚已付清.
客服態度令人非常討厭.資素很低劣
The attitude of the front desk customer service is very poor.. obviously have paid all.. and give confirmation to them to see..
They don't believe it.. don't find out.. and the speech is very bitter..
I only have to ask my friend to call hotels.com. I have to clear the payment.
Customer service is very annoying. The qualifications are very poor.
SO PING
2018 年 9 月入住 3 晚
6/10
SO PING
2018 年 9 月入住 3 晚
8/10
SO PING
2018 年 9 月入住 2 晚
10/10
Very nice new hotel. Beautiful rooms nice simple breakfast and wonderful staff. Locations is within 15-20 minutes walk to all the major attractions. Great hotel.
Peter
2025 年 5 月入住 2 晚
10/10
📍 Stayed in the hotel for 9 nights for this leisure trip
📍 Location: Awesome. Walkable distance to a lot of restaurants and easy to get a taxi.
📍 Staff: Attentive and helpful.
📍 Room: Clean and quiet. Had really good sleeps every night.
📍 Will stay in this hotel again if we’re coming back to Almaty!
Sin Ting
2025 年 5 月入住 9 晚
8/10
TATSUYA
2025 年 4 月入住 1 晚
8/10
Very nice place to stay.
Matthias
2025 年 4 月入住 2 晚
10/10
For me, this is the 4th time I have stayed here. It's very comfortable for me
Timothy
2025 年 3 月入住 1 晚
10/10
Seppo
2024 年 12 月入住 4 晚
10/10
The pull out sofa was an abysmal bed. Not worth it to pay for that when there were springs poking through the mattress that had zero padding. Good was good. Hotel was clean. Only complaint was the pull out sofa as a bed.
Sarah
2024 年 9 月入住 3 晚
10/10
William
2024 年 11 月入住 2 晚
10/10
Very friendly and helpful staff! Alma from reception and Natalia in restaurant are to be noted separately for their extremely good customer service!
Ahmadhon
2024 年 12 月入住 2 晚
8/10
There seemed to be quite a lot of choice in Almaty for hotels. Wasn't sure what to expect but this turned out to be a good pick. Friendly service and they checked me in early, a comfortable room and an okay breakfast choice. Overall couldn't have asked for much more though they do need to know you can get a bus to the airport!
Patrick
2024 年 12 月入住 3 晚
6/10
Perfect location
Peter
2024 年 11 月入住 2 晚
8/10
Et hyggelig hotell med god service. God plassering og lett å komme til det meste i Almaty. Hyggelig betjening og ok treningsrom og sauna/boblebad.
真实旅客
2024 年 11 月入住 2 晚
10/10
깨끗하고 좋음. 유라시아 호텔과는 비교가 안될 정도로 좋음.
Hoyoung
2024 年 11 月入住 2 晚
10/10
Great hotel in a great location. Easy walking distance to lots of places. Helpful kind staff, beds were softer than all others we stayed in (Asia is known for hard beds). Great breakfast options.
Natasha
2024 年 11 月入住 4 晚
6/10
Nice hotel and unfortunately just a short stay. My only complaint was tge hotel was very overheated and I had to have the window open to the winter weather for an hour to cool the room down.
Andrew
2024 年 11 月入住 1 晚
8/10
BUM SEOK
2024 年 11 月入住 3 晚
10/10
Gentle door man, receptionist and restaurant stuff. They’re very supportive for my Almaty experience. Room is clean enough. Hot shower is working well.
ドアマン、レセプション、レストランスタッフ全ての方がサポーティブで、良い滞在になりました。部屋も綺麗で大きさもちょうど良かった。ホットシャワーもしっかりでる。女子1人旅でも2人旅でも使いやすいホテル。徒歩1分のところにスーパーあり。
Misa
2024 年 10 月入住 2 晚
10/10
Good & helpful staff, good breakfast, This area is best for local experience, good local restaurants/cafes esp Shavlego 2 bars & good wine bar. Chose this Hotels based on reviews. To be near Irish and English bars, cocktail bars & up market restaurants Kazakhstan Hotel is much nearer these but does not have 'local' experience
Alan
2024 年 10 月入住 3 晚
10/10
Antonio
2024 年 10 月入住 1 晚
10/10
Отличный отель! Все были очень отзывчивы и добры. Мы с женой прилетели из США, и это был ее первый визит в Алматы. У нее были незабываемые впечатления понравились вкуснейшие завтраки!