“We always stay at Hampton when we travel. However, recently, I have begun to notice an unpleasant trend.
Has there recently been a company memo sent out to your locations that require the front desk staff NOT to smile and NOT to in anyway indicate that they are happy the customer is checking in??
Good Lord, is their job so miserable that they act like they have been on duty for 36 straight hours?
I am a business owner and I realize how hard it is to get decent employees. But geez, can’t they……
“We had my son's 12th birthday at the hotel so he could swim with his friends. The front desk never complained about them being kids (loud) they offered milk with thier cookies! We will def be doing it again! ”
“From the moment I arrived, the staff were incredibly welcoming, professional, and attentive. The check-in process was smooth and efficient, and every member of the team made me feel genuinely valued as a guest. Their friendly attitude and willingness to help made a lasting impression.
The room was spotless, spacious, and beautifully decorated. The bed was exceptionally comfortable, the linens were fresh, and the overall ambiance was peaceful and relaxing. I especially appreciated the thoughtful……
