Staff were friendly but the building is in dire need of refurbishment. The doors, stair carpets and foyer all quite dirty and dated. The room itself, basic. Bed was comfortable but lining, inside pillows and mattress were all stained. Carpets in the room were also stained. The bathroom seemed as though it has recently been updated so was fine. No sound insulation to the room and as my room backed onto the stairwell, incredibly noisy.