An amazingly located hotel in the heart of Amsterdam. With easy walks from local transport and nearby attractions, it's a perfect choice for someone looking to explore. The hotel is also beautiful and steeped in local history. The staff are extremely polite and helpful, although the breakfast team needs to bump their awareness and speed somewhat as waiting 30 mins for the first coffee and cutlery is unacceptable. The buffet items are also often poorly stocked and overall the breakfast experience was a little oddly paced.
Unfortunately, the property is also suffering from it's age and a lack of TLC. Small things such as leaky showers, poorly grouted shower fixings and a plethora of dust bunnies and dusty throw pillows detract from the experience. More egregiously, the carpet is in dire need of a deep clean or outright replacing as it is stained and worn. Worse still, our corridor smelled of sewage our entire trip and whilst we were assured it was simply the canal, no where else in Amsterdam exhibited this.
To their credit, we were offered an alternative room, but it would have been a downgrade and the room itself thankfully didn't smell (despite being right next to said canal!). In fact, our room was technically an 'upgrade' from what we had booked, except that I suspect the previous tennants complained enough about the smell to move.
Also, make use of the pillow menu as their defaults are held together only by their communal inneptitude to provide ANY neck support.