2/10 糟糕
MaKael
与家人出行, 团体旅客
2025 年 5 月 16 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was the most disgusting hotel I’ve stayed in.
To start when we got there the lobby was closed so we had to wait outside to be checked in.
We got our room, it was musty and didn’t looked like it had been cleaned in months.
But it was 11:00 pm and the kids were exhausted.
Trying to get ready for bed we couldn’t get any warm water so we just rinsed off in cold water. Figures it was just because it was cold out and it took long to warm up.
That night the air conditioner sounded like it was going to explode and kept getting louder and louder, it was so bad the kids kept getting woke up from being scared. So no air while we slept. Then the fridge was vibrating so loud it sounded like it was going to die right then and there. I couldn’t figure out where it was plugged in at so I couldn’t turn that off.
Woke up at 5 am and guess what…. NO HOT WATER at 5:16 I called the front desk and they said let it run for 2 or 3 mins. I said it’s been running for over 10 but I would give it a few more. After 20 mins of the water running nothing.
I called the front desk again and they said we will get you a new room. I walked back to the front, lobby locked again, and got a new room key.
We took turns showering, not paying attention as much to this room as we were rushing to get ready and trying to go to Disney.
After about an hour the front desk called and let us know the hot water was turned back on in our room and we could stays well thinking this room was horrible the next was a better op
MaKael
2025 年 5 月入住 2 晚
