Cleaning staff was rude. I asked for 2 small towels and the lady huffed and puffed. After handing me the towels, she rolled her eyes as I said thank you. She was right by the towels but it seemed like a MAJOR inconvenience for some reason. Didn't ask for a full set, just 2 small towels and received so much attitude. Upon arrival to our room, we noticed that the tub was dirty. After the encounter with the cleaning staff, I didn't feel comfortable complaining about it because she already had a terrible attitude. The shuttle was disorganized. My family was second in line behind a family of 5. We would have fit on the first shuttle ride to disneyland but another family that was the last to arrive put their stroller in the trunk. The driver allowed them to board before us even after explaining that we were there WELL before (30min before) the other family. The driver stated, " It's okay, I'll come back to pick you guys up." We had breakfast reservations so we decided to just drive over to disneyland to avoid further issues. Disappointed to say the least, I feel as though the situation could have been handled differently.