Q: Casona露台酒店允许宠物入住吗？

不可以，该住宿不允许宠物入内。

Q: Casona露台酒店的停车费是多少？

此酒店不提供停车服务。

Q: 何时可在Casona露台酒店办理退房？

退房时间为 正午。延迟退房会收取费用（视客房供应情况而定）。

Casona露台酒店允许宠物入住吗？

不可以，该住宿不允许宠物入内。

Casona露台酒店的停车费是多少？

此酒店不提供停车服务。

何时可在Casona露台酒店办理入住？

开始办理入住：15:00；停止办理入住：午夜。可安排提前入住，须支付费用（取决于客房供应情况）。超过规定时间后恕不安排入住。

何时可在Casona露台酒店办理退房？

退房时间为正午。延迟退房会收取费用（视客房供应情况而定）。

Casona露台酒店提供前往机场的班车吗？

是的，按要求提供机场班车。每辆车费用：PEN 10。

Casona露台酒店的地址在哪里？

此酒店位于历史中心，步行仅 5 分钟即可走到圣奥古斯丁国立大学博物馆和阿雷基帕武器广场。秘鲁编辑大厦和拉孔帕尼亚教堂仅几步之遥。到达阿雷基帕站需步行 16 分钟。

10/10 超赞

Morgan

团体旅客

2023 年 6 月 30 日

满意：清洁度、员工和服务、住宿条件和设施

I thought it was great. I went with a group and they had the rooms ready even before check in. Service was always there to help, it has a great view, and the hotel is very close to Plaza de Armas, so everything was very accessible. The beds were also very comfortable! Very great stay. I am sad I forget the name of the employee who helped us out, but an employee at the front desk specifically was fantastic.

2023 年 6 月入住 2 晚

8/10 还可以

Susana

商务旅客

2022 年 8 月 10 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Me gustó mucho el trato, la buena disposición del personal y la ubicación.

2022 年 8 月入住 1 晚

10/10 超赞

CLEICE

与配偶出行

2021 年 10 月 21 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Exceptional customer service

2021 年 10 月入住 1 晚

4/10 很差

Norma，Costa Rica

2017 年 1 月 11 日

不满意：客房舒适度，员工和服务

Our family stayed there before and after New Year's Day and we would never stay there again

8/10 还可以

Jo ，Washington state

2016 年 12 月 27 日

满意：清洁度、员工和服务、住宿条件和设施

Hotel in Arequipa near the plaza

Nice hotel with quiet courtyard after the bustle of the street. Security gate at the entrance. Great breakfast spread, fresh juices and eggs cooked to order. Helpful front desk personnel.

2/10 糟糕

Inger

2016 年 9 月 11 日

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Theft at Casona Terrace

We had several smal but valueable things stolen while our luggage was stored for 3 days. We would not recommend anyone to stay here.

10/10 超赞

maria，lima

2016 年 9 月 10 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Excelente

Muy bueno todo. La atencion excelente y el hotel me encanto Lo recomiendo.

6/10 一般

Leukos，London

2016 年 8 月 31 日

满意：员工和服务

不满意：客房舒适度，住宿条件和设施

Avoid ground floor level.

I stayed at the ground floor level for a few nights before moving upstairs. Ground floor rooms don't have windows, a safe or a proper shower. Avoid those at all costs. The rooms upstairs are a lot nicer.

8/10 还可以

Bruno，Switzerland

2016 年 8 月 30 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

The hotel is perfectly located one block away from Plaza de Armas. The room was small but nice and clean with all necessities. Really liked the hotel. Breakfast was okay, but I had better ones in Peru (Bread tasted old, limited choices, etc.)

10/10 超赞

ONEIDA，Cali-Colombia

2016 年 8 月 29 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Un sitio donde llegar en Arequipa

Un hotel con una ubicación excelente a una cuadra y media de la plaza principal, museos, restaurantes. Muy tranquilo, la habitación muy cómoda y sobre todo la limpieza era a diario con cambio de sabanas, toallas.Buen desayuno buffet sin ser abundante pero con frutas, panes, jamón, huevos, quesos, zumos, café, etc. La atención del personas muy buena. Daniela es una señorita muy amable para atender al cliente y ayudarle en la solución de inconvenientes que se le presenten. Tenía un tour al Valle del Colca y me recogían a las 3: 30 a.m. y me dieron una bolsa que contenía un sandwiche, fruta y jugo para el camino. Definitivamente recomiendo este hotel y volveré a hospedarme en él cuando vuelva con mi hija a Arequipa. Gracias

10/10 超赞

Christine

2016 年 7 月 25 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

6/10 一般

真实旅客

2015 年 9 月 11 日

满意：员工和服务

不满意：清洁度

Más cuidado con la limpieza

En general bastante bien, sin embargo los días de mi estadía estaban puliendo el sillar de las paredes exteriores. Me parece muy bien que le den el respectivo cuidado, pero las habitaciones y las ventanas se llenaban de polvillo y el personal no lo limpió. Deberían tener más cuidado cuando realizan este tipo de remodelaciones, si un cuarto da justo a donde se están realizando los trabajos, personal de limpieza debería entrar a las habitaciones para verificar que el cuarto no haya quedado sucio.

8/10 还可以

Marcela，Buenos Aires

2015 年 8 月 21 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Muy agradable

El hotel es muy agradable.Solo le agregaria un frigobar en el cuarto y que dejen la llave de la puerta al balcon del cuarto,para poder disfrutarlo..

10/10 超赞

jonathan，miranda

2015 年 8 月 10 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

The best hotel in arequipa

The hotel was the nices hotel in arequipa the staff were very nice and the service cleanes and very close to plaza de armas 1 block away

8/10 还可以

真实旅客

2015 年 7 月 15 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Buen hotel, mal internet

Falta mejorar el internet que tienen, aunque el hotel la limpieza y todo es bueno

8/10 还可以

Colleen，Guelph, Ontario

2015 年 5 月 22 日

满意：清洁度、员工和服务、住宿条件和设施

Happy with our stay

Overall, we were happy with our stay at Casona Terrace. We were in Arequipa when there were some protests (okay, riots...) going on and the young man at Reception went above and beyond for us. When we couldn't leave for dinner, he found somewhere that was willing to deliver to us and opened up the breakfast room for us to eat. It was most appreciated after a bit of a harrowing trip into the city. The rooms were pleasant and comfortable, it was one of the better beds we had while in Peru. The courtyard is lovely and the upstairs terrace is a nice place to spend some time, as well. The location is very convenient to the main plaza, without being right on the square. The only issue is that the bathrooms are VERY small. Even I, at 5'2 almost didn't have room for my knees when I sat on the toilet. There's no counter space at all and no hooks for bath towels (there is one for a hand towel.)

8/10 还可以

Jeff，California

2015 年 5 月 17 日

满意：清洁度、住宿条件和设施、客房舒适度

Our bus was running late because of the demonstrations, arrived at 0130, and had to wake up the on call staff (very small hotel) and he greeted us cheerfully, took us straight to our room, and let us register in the morning after the complimentary buffet.

2/10 糟糕

DAVID，Timóteo

2015 年 5 月 7 日

Um funcionário que estraga a experiência

Boa localização. O hotel estava em reforma. Então bem cedo já estava muito barulhento pela obra. Quarto bom, mas infelizmente a descrição aqui no hoteis.com era diferente da realidade. Foram atenciosos no check-in mas na hora do check-out foi estressante. Quase perdemos nosso ônibus por falha de comunicação.

10/10 超赞

Patricio，Buenos Aires

2015 年 1 月 26 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Muy Bueno!!!

A 1 cuadra de la plaza principal, habitaciones súper cómodas y muy buen desayuno. Mejoraría la señal wifi en las habitaciones. Excelente atención, nos dejaron ocupar la habitación a las 7 AM.

10/10 超赞

andrea del pilar，Bogota, Colombia

2014 年 10 月 28 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Amabilidad y calidad

El hotel es hermoso, la ubicación es perfecta, el desayuno estuvo delicioso la atención del personal es increible. Muy muy recomendado

8/10 还可以

真实旅客

2014 年 10 月 7 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Comfortable hotel

We arrived early after bussing from Cusco and expected to have to leave our bags there until check in time but the staff found us a room immediately and allowed us to get in very early. We appreciated being able to have a hot shower after the long bus trip. The room was very comfortable and clean as was the bathroom. There was a good size shower with good water pressure and reliable hot water. The hotel was a short stroll to the main plaza in Arequipa and we didn't have any problems with traffic noise during the night. We stayed two nights and after our stay we went on a tour of the Colca Canyon. The staff happily looked after our main bags while we were on the tour even though we were flying out the day we got back from the tour and weren't going to stay another night.

10/10 超赞

真实旅客

2014 年 8 月 22 日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

close to must see sites

I would stay at this hotel again.

8/10 还可以

真实旅客

2014 年 8 月 7 日

满意：员工和服务，清洁度

不满意：客房舒适度

Super beliggenhet, harde senger

Dette hotellet ligger perfekt plasert i forhold til Plaza de Armas Arq. Hotellet er greit. Bakgården er koselig og det er både heis og trapp opp de fire etg. Sengene er veldig harde. Personalet var hyggelig.

6/10 一般

Petter，Sweden

2014 年 7 月 20 日

满意：员工和服务

Nice view from terrace

Rooms were fine and service good. We were able to leave our luggage the hole day after checking out.

6/10 一般

Asje，MD

2014 年 5 月 11 日

满意：清洁度、住宿条件和设施、客房舒适度

不满意：员工和服务

Nice

Hotel rooms were very nice and new, with enough space. Beds should be looked at for newer and softer mattresses. Wifi: had to log in every time phone went out, response was that this was the way it worked and that it was a pain. Breakfast was unfortunately not up to standards with any other hotel we stayed in. Food&fruit were out of date and smelled, toast already made(??), no eggs or anything available or crew to monitor. Coffee was hot water and bags, not the real coffee, most times water had run out. Tables not cleaned, staff was friendly but limited in their capabilities to assist. In the early morning we couldn't leave premises as no staff, finally after a while, he came and gate was opened. We wouldn't stay there again, but only for location. Also, they charged 35 soles for taxi when another staff member told us 22 soles max, to airport( which is what we paid on our return to Lima airport).

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Casona露台酒店

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