We booked the Grand Mountain View room based on the pictures advertised. When we arrived at our room, it was not as pictured, the pool and jacuzzi were on a different level, when we questioned it we were told o, we have more than one Grand Mountain suite, yet those pictures are not shown anywhere. The pump in the pool didn’t work which we reported, when we mentioned it a second time we were told the pool pump can’t be on or the jacuzzi won’t heat so essentially the pool is just a pond which builds up with bugs and plant debris. We enjoyed our stay, the food was good and the shared facilities were nice, if we ever went back we wouldn’t bother with the upgraded room, it’s just not worth the additional cost especially when you’re not guaranteed the room advertised.
