Mediocre at best.
Reserved a 2 queen room, accessible high floor (it was the only remaining option with 2 beds and a view), upon check-in we were given a room on the 3rd floor (out of 8). When I asked the front desk, they said “sorry Expedia had the wrong description” and that there were no queen rooms left. A quick check on the doubletree website showed queen rooms available for reservation. I asked the front desk and was rudely told “I don’t know where you’re getting your information from but that’s wrong.” We were later told “the room showing had been taken out of service and we understand how this could be misleading.”
Additionally, nothing mentioned that this room was an adjoining room. As 2 young women traveling alone, not my favorite idea.
Staff was ehh, tried to buy some sodas one night and was told “the drawer is already closed so you need to put it on your room or pay with a card.”
The room (although larger than average) definitely showed its age and wear. Outlets were loose and finicky. The sink was annoying and the faucet itself was loose, and positioned too far back from the sink bowl making it hard to use.
The only highlight is the rooftop bar, it’s definitely worth a visit and offers beautiful views of Asheville.
I’ve stayed in quite a few hotels in downtown Asheville (we’ve been visiting 1-2 times a year for years) and this was by far my least favorite accommodation, and for the price was extremely disappointing. Do not recommend and will not be back.