This review of the Hilton Garden Inn in Asheville is written in the hopes it gets read before you choose to book this hotel. While there are number positive reviews please take the time to research a little further. It’s not how a business responds to positive experiences but how they respond when things don’t go as planned. This was the last stop after an otherwise perfect trip visiting family , attending high school and college track meets in various cities along the way. All hotels were perfect up to and after this location. Upon learning our reservation wasn’t going to be honored with the room type we had purchased (I have to point out how we were then treated). It was not mentioned upon arrival, when we reached the room given I called the front desk to no avail. I then approached the front desk to show my reservation details. The response was pretty much they couldn’t have cared less and offered no help. I should also mention there wasn’t a sole to be found in the lobby, or at the desk for quite some time when we came to check in. In fact other than two male employees of the Hilton Garden we saw no one else, guest or other wise. I offered to accept the room given as we were tired from a long days journey but I wanted the price to reflect the lesser priced room we were given. Again shoulder shrugs, and no deal. Stated we booked through Expedia even though we paid directly to the hotel on arrival. Was I frustrated absolutely. I asked to speak to a manager. Not available. R
Kim
2025 年 5 月入住 1 晚
10/10 超赞
Robert
与配偶出行
2025 年 5 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location and a very nice property
Robert
2025 年 5 月入住 1 晚
8/10 还可以
daniel
与家人出行, 带宠物出行
2025 年 5 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
great outdoor patio area
daniel
2025 年 4 月入住 2 晚
10/10 超赞
kelly
与配偶出行
2025 年 4 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Check in was simple, staff was really nice. The lobby and hallways were extremely clean. Our room was perfect with a great view. Also very clean. We decided to eat in the lobby restaurant. It was excellent, simple menu, simple food, and great staff there as well. Cocktails on the patio with gas fire pits. Relaxing, clean and quiet. Six stars
kelly
2025 年 4 月入住 1 晚
10/10 超赞
Carmen
与家人出行, 与配偶出行
2025 年 4 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean hotel. Bathroom, bed, sheets, carpeting were all very clean. The staff was kind and friendly.
Carmen
2025 年 4 月入住 1 晚
10/10 超赞
Aaron
2025 年 4 月 21 日
满意:清洁度、员工和服务、住宿条件和设施
Aaron
2025 年 4 月入住 1 晚
10/10 超赞
Amber
2025 年 4 月 13 日
Amber
2025 年 4 月入住 1 晚
2/10 糟糕
Anna
2025 年 4 月 13 日
Anna
2025 年 3 月入住 1 晚
10/10 超赞
Lucas
与家人出行
2025 年 3 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Would stay again
Lucas
2025 年 3 月入住 1 晚
10/10 超赞
Darlene
与家人出行
2025 年 3 月 22 日
满意:服务设施
The property was exceptionally clean! Yeah!!
Darlene
2025 年 3 月入住 1 晚
4/10 很差
Emily
2025 年 3 月 18 日
满意:住宿条件和设施,清洁度
不满意:员工和服务
I drove 12 hours to North Carolina and wanted nothing but to relax and sleep at the hotel before I had to make the 12 hour drive back home. Between the power going out for at least 6 hours (it went out at 4am and was still out when I left around 10am) and their extremely loud housekeeping staff, I barely got any sleep.
While the power going out was due to the weather and wasn’t anything in their control, they should have a back up generator or something.
The housekeeping staff continuously slammed doors every 1-2 minutes starting at around 8am which woke me up. They also were having really loud conversations right outside my door. I know it was housekeeping because I could see them through my peep hole with their cleaning carts.
The food I purchased from their mini store in the lobby upset my stomach. And the beds were extremely uncomfortable.
The only reason I didn’t give them 1 star was because the room was very clean and the drink I ordered was good.
Emily
2025 年 3 月入住 2 晚
10/10 超赞
Terry
2025 年 2 月 2 日
Terry
2025 年 1 月入住 1 晚
8/10 还可以
kim
与配偶出行
2025 年 1 月 5 日
满意:清洁度、员工和服务、住宿条件和设施
Property was very nice. I would stay there again.
kim
2024 年 12 月入住 1 晚
10/10 超赞
Woodrow
2024 年 12 月 25 日
满意:清洁度、员工和服务、住宿条件和设施
Nice quiet place to stay
Woodrow
2024 年 12 月入住 1 晚
10/10 超赞
Brenda
与配偶出行
2024 年 12 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was friendly. The rooms were clean. Overall rating is excellent.
Brenda
2024 年 12 月入住 2 晚
6/10 一般
Melody
与家人出行
2024 年 11 月 29 日
满意:清洁度
Breakfest was not a good value . poor quality.
Melody
2024 年 11 月入住 1 晚
2/10 糟糕
Tammy
与家人出行
2024 年 11 月 25 日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Unsatisfied
We arrived to check in the guy at desk had no idea what he was doing. Said the room was going to be almost $400 then he said an additional $85 for the puppy.
We were going to leave and not stay because the charge I was told while booking and holding the room was much lower.
Then he said it would be around $199 which my mom paid on her Hilton Honors card because she had points.
Now I have a bill on my card for $303.97
I will be disputing this charge and leaving a terrible review for the lack of customer service and the additional charges and nit to mention the water was completely shut off on us.
Tammy
2024 年 11 月入住 1 晚
10/10 超赞
Michael
2024 年 9 月 24 日
满意:清洁度、员工和服务、住宿条件和设施
Absolutely phenomenal all the way around. Friendly staff. Very nice little courtyard as well.
Michael
2024 年 8 月入住 1 晚
10/10 超赞
Ryan
与家人出行
2024 年 9 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel! Would stay there again if in the area.
Ryan
2024 年 9 月入住 2 晚
10/10 超赞
Kellie
与家人出行
2024 年 9 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
3rd time staying
Kellie
2024 年 9 月入住 3 晚
4/10 很差
Dapindra Singh
与配偶出行
2024 年 9 月 15 日
满意:服务设施
不满意:清洁度
Not worth it. Rooms giving some bad odor. Not cleaned during stay
They also did not give us the room which was booked. Would avoid such hotel again