We received the worst customer service, EVER. And it happened to be by a shift manager.
My husband and I arrived 2/14/25 checked in, everything was great. We get to our room that happened to be a connecting room, I checked to make sure the door was locked. It wasn’t. The room could be accessed by complete strangers, both ways. We immediately called downstairs. We were assured maintenance was coming to fix it. We had dinner reservations and maintenance never showed. We spoke to management who was extremely rude. She offered to store our luggage downstairs. When we arrived downstairs she basically threw the keys at us and told us to put our luggage away ourselves. My husband demanded customer service and this lady started screaming, threatening to leave us out on the street for the night, I have video. I managed to remove my husband from this horrible lady. We left the next day.
Please stay away from this place!