Upon arrival, I was provided with an incorrect room number by the front desk, which resulted in my key card not working. A staff member verified the number on my key card & let me into what I believed was my assigned room, allowing me to place my belongings inside. However, I was then advised to return to the front desk to have my key card reprogrammed. The clerk reprogrammed my key & instructed me to keep it away from my phone & cards.
Later, when I returned from an event, my key card once again failed to work. When I approached the front desk, I was informed that I was in the wrong room, & all of my belongings had been removed. I showed the clerk my key card & the room number written by the previous staff member, but the night shift clerk was confused, stating she found a booking under my name but not for that room. My belongings were retrieved, and I was reassigned to what was supposedly my correct room.
However, upon entering this new room, I encountered multiple issues:
• The pull-out bed was broken.
• There were visible stains, hair, & food remnants on the bed.
• The bathroom sink had a severe leak around the seal
Given these condition, of the room . I reached out to Expedia to express my concerns, but I was informed that the hotel declined any form of compensation, citing a strict no-refund policy. This is entirely unacceptable This experience reflects poor management, a lack of proper communication among staff, & a disregard for guest satisfaction.