We paid for breakfast include. Expedia charge was at about $160 and the hotel rate without breakfast is $118. We were not allowed to have free breakfast. We want our money back for the difference in prices.
Victor
2025 年 5 月入住 1 晚
6/10
Does not live up to the name of Crowne Plaza. Staff was great but they were terribly understaffed everywhere. Valet was lined up several times, only one waiter in the 1st floor restaurant (2 mornings in a row...shout out to Bobby holding it down with customer service and class despite the poor working conditions), one person checking in on the overnight which caused a long line of exhausted patrons.The restaurant and lobby were humid and hot. The elevator was working intermittently and made really loud noises during operation. Did not sound safe. Wi-fi was basically unusable. Windows to closed balcony in our first room had shattered but wasn't replaced. Snack area computer wasnt taking cards so you had to charge to your room. Owners should really consider putting some money and staff into the place instead of refusing a long list of payment types.
Amber
2025 年 5 月入住 1 晚
6/10
Front desk is not very friendly. Phone in room had no jack so was unplugged. Could not contact desk from room. Beds are very obviously never moved and cleaned behind. Coffee/tea would have been nice to be available. No fridge or microwave in rooms.
Donna
2025 年 5 月入住 1 晚
2/10
Needs updating
JESSYCA
2025 年 5 月入住 3 晚
10/10
Overall the property was decent but the staff was AMAZING! So kind and accomodating. Angela the Housekeeping Supervisor was such an angel with the sweetest spirit! I would go back simply because of her!
Tracey
2025 年 5 月入住 1 晚
6/10
Great staff, main floor and restaurants are nice. Seem short staffed everywhere including the restaurants and valet. Air conditioning was not good on the lobby floor. Hot and humid overheard front desk tell a guest "it's always like that". Balconies but no balcony access. Very long list of cards/banks they don't accept but lower than avg daily incidental fee. Room had mold on ceiling above shower and the window had huge cracks in it. Not up to the standard that is associated with the name Crowne Plaza.
Amber
2025 年 5 月入住 1 晚
2/10
Once we arrived, my room wasn’t ready but was moved to a different room. The room was not clean as there was dirt on the floor. I didn’t complain as I had a concert to go to. The next day, I left for about 10 hrs and returned to my room being left in the same condition when I left. I complained and asked to speak with a manager. The service or lack there of was below what I’m used to from any Marriott property. I will not be returning and will be reluctant in booking with any of their properties in the future. Also, they didn’t even have water bottles in the room. Only “motels” give that kind of treatment or service. TERRIBLE! DO BETTER!!!
Dennis
2025 年 4 月入住 2 晚
4/10
2 Star
kamalkant
2025 年 5 月入住 1 晚
6/10
Staff is friendly and helpful.
Issue was no toiletries again in the bathroom and if you go to the front desk or call, they need to send someone up. I have found over a few stays that you have about a 30% chance of getting what you need. This time there was still a dirty toe from the previous guest hanging and ready to use.
Jim
2025 年 5 月入住 3 晚
2/10
The carpet was not clean , the linen on the bed remains the same throughout my stay.
They have not clean the room not even one day even with requests .
The breakfast was bad . I have asked for a hot chocolate and was just given hot water with little chocolate
It was my worst experience with crown plaza.
Mirriam
2025 年 4 月入住 3 晚
6/10
Very noisy. Not very clean.
Jimmy
2025 年 5 月入住 2 晚
2/10
1st shift front desk employees were rude, lacked the ability to respectfully deal with guest complaints. check out is 11am but they wont have rooms available until after 4pm!! When checking out i asked for a invoice so that no charges were made since they require a $375 deposit and i was told they cant produce a printed receipt.
Jackie
2025 年 4 月入住 6 晚
2/10
Extremely dirty. Had to change 7 rooms and it was an inconvenience to change hotels because of the group of people I was with.. definitely calling Expedia to get some type of refund
Dennis
2025 年 4 月入住 4 晚
8/10
Brent Richard
2025 年 4 月入住 3 晚
6/10
Travati
2025 年 4 月入住 2 晚
2/10
Christina
2025 年 4 月入住 5 晚
4/10
Not
Zachary
2025 年 4 月入住 2 晚
8/10
Ricardo
2025 年 4 月入住 3 晚
2/10
I was not able to stay -- you cancelled my reservation because you did not have any clean rooms.
Samantha
2025 年 4 月入住 1 晚
6/10
There is very poor insulation between rooms and the windows to outside traffic noise. The traffic noise was a problem at night Saturday and Sunday. Sounded like racing cars and motorcycles going around and around the property until about 1 am. With a connecting door I had a loud neighbor on the telephone, it she was only there one night
The hotel ran out of keurig coffee.
I paid for a fridge and it was not delivered it, I got refunded hopefully
Long lines for check in, they were so so busy and he was very nice. It there needs to be more help
Angela
2025 年 4 月入住 3 晚
4/10
The hotel room was not fully cleaned when we arrived, the cleaning staff had left someone’s used wash rag in the shower area. There was a bug in our room as well at one point. The TV stopped working in the middle of the evening one night. All of the elevators were not up to code or inspected in the last few years. Beware that they will try to overcharge. We booked at one rate and they tried to change it on us at the last minute, I had to argue with the front desk to get the rate I booked the hotel at. Additionally, if your booking says “free parking”, that refers only to valet parking. They do not validate self parking and nowhere on the reservation did it say the free parking was valet. I honestly would not stay here again or recommend it to anyone.