2/10 糟糕
Tiffiney
与配偶出行
2025 年 8 月 24 日
不满意：员工和服务、服务设施、住宿条件和设施
The young lady at the desk kept a positive attitude. We ended having to change rooms twice. The first room the bathtub was dirty. It looked like someone shaved their whole body in there. The second room was really nice and the toilet stopped working. We talk to the young lady at the front again and she tried to get the toilet to work but she said she had no choice to move us again. We moved to room 132. We went to our event and came in about midnight. I woke up about 10:00 and tried to call the front desk to get an extension and te recording came on that the front desk personnel was unavailable. I called back and received the same message. I then called the phone number listed on the phone in the room and received a live lady. I asked her if I could get a late checkout and she said the latest checkout she could give me was noon. I thanked her and we hung up. We were in the process of getting ready to leave the room anyway but just wanted some cushion time. The phone rings in the room and I answered it, the young lady simply wanted to know when we were leaving and I told her I had called and received a noon late checkout. She tells that I couldn’t have called and spoke to anyone because she was the only one on duty. I saw well my husband heard me call and speak to someone. She was persistent that I couldn’t have spoken to anyone and we would need to be out the room by 11:30. When we get everything packed up and I get the desk I asked immediately for the manager number to repor
Tiffiney
2025 年 8 月入住 1 晚
