First the only reason I booked here was because it said heated pool, I did book through Expedia, nowhere did it say the pool was closed. Right after we checked in and went to our rooms, we had to leave. The bathroom floor had hair on it and a pile behind the door. I asked the front desk for a broom, and he said he would take care of it while I was gone. It was never taken care of. Also, my other room, we needed to use the pull-out bed. Went to front desk and asked for linen, there were no pillows. Holiday Inn Express is my go-to hotel, and this stay made me look bad. I hope this place can get it together.