2/10 糟糕
Claudia Jyhan Hernandez
与家人及幼儿出行
2025 年 7 月 31 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The sheets for the sofa bed were dirty (stained, with crumbs in them), one of the towels was dirty as well, the mattress had disgusting stains and even though we reported this they did nothing about it. The person on the night shift barely gave me a different set of sheets for the sofa bed and made me come down for them. The next day when asked about our room during breakfast by (I’m assuming the manager) and we complained they just said they’ll look into it but didn’t do anything about it. We had booked 2 rooms and in the second one there was a major leak on our second night that got all the bathroom floor soaked and when we reported it they were supposed to check it out and never did. We left after 2 nights and will never be coming back. The rug was extra dirty, the installations desperately need maintenance, the wand for the toilet paper in our bathroom just fell, the bathtub plug didn’t fit and even when it wasn’t on the water didn’t drain properly. The hotel is old but that’s no excuse for the filth we found.
Claudia Jyhan Hernandez
2025 年 7 月入住 2 晚