The hotel was in poor condition. Our room had noticeable scuff marks on the walls and bathroom floor, and the carpet at the entrance had large, visible holes. The windows were old and grimy, and the sills were covered in dirt and dust, clearly neglected for some time. The hallway carpet was torn and frayed at the seams, adding to the overall rundown appearance.
What made the experience worse was the front desk service in the morning. When I simply asked if I could check out by dropping my keys in the box, I was met with a rude, condescending response. I had interrupted a personal conversation. After answering me curtly, she actually apologized to her conversation partner—as if I was the inconvenience.
Also, the evening we stayed I asked for an extra blanket around 930pm, because the duvet is more like a thick sheet, and did not get a response until 730am when we were ready to check out.
Overall, this was a very disappointing experience, especially for a Kimpton property. I would not stay here again and wouldn’t recommend it. There are surely much better hotel options in the Buckhead area.