First time in Sonesta and the last one. I have never been so poorly treated by a morning desk attendant. She yelled at my kids for looking at hot breakfast before 7am and was on a 10 min tirade for how rude it was for us to come before 7am. The person who brings the food did not mind, he actually felt bad that she treated us that way. What a refreshing start of the day and a piece of 'southern hospitality'.
The property itself is a dump. Horrible smell of the carpet, damp sheets, lumpy mattress and pillows.
marina
2025 年 5 月入住 2 晚
8/10
Property was very good. Everyone including the guest and staff was friendly. Almost felt like a family setting when everyone met for breakfast.
Steven
2025 年 5 月入住 3 晚
10/10
I will most definitely come back
Destiny
2025 年 5 月入住 2 晚
6/10
The place wasn't booked solid. So I can't understand how I got a room with a damaged wall and an AC that barely worked.
Sidino
2025 年 5 月入住 3 晚
10/10
Great spot close to our office. Will definitely stay again.
Cindy
2025 年 5 月入住 1 晚
2/10
Matthew if that’s his real name, inquired about a guest service dog medical condition. This action was not only unprofessional but also a violation of the Americans with Disabilities Act (ADA). The ADA explicitly prohibits inquiries into an individual's disability.
Service dog users are not required to disclose their medical information, and asking such a question is inappropriate and potentially discriminatory. I believe staff training on ADA compliance. He was rude and lack common sense.
Regina
2025 年 4 月入住 2 晚
10/10
Absolutely best stay
Frandolyn
2025 年 3 月入住 3 晚
10/10
Mohammed
2025 年 3 月入住 14 晚
6/10
I liked that there was a kitchenette. The carpets in the lobby smelled bad, and sofa bed was not in good condition.
Shekaiba
2025 年 3 月入住 2 晚
10/10
Kieron
2025 年 2 月入住 2 晚
6/10
what i did like was it was like an apartment 2 bedrooms with a kitchen but we never got any service in the room no clean towels I am handicapped they put me in a building far away from the front desk where they serve breakfast on the second floor. an handicapp rooms should have grab bars in the bathroom very disappointed.
gwendolyn
2025 年 2 月入住 2 晚
10/10
Elizabeth
2025 年 2 月入住 3 晚
6/10
Front desk agent lady was nice and the area is great is great, the hotel just needs to be updated, sofa bed is worn out and the queen bed is very small, couldn’t barley fit me and my 5”5 wife. Tvs are flat screen but have no apps on them. But these rooms are spacious. I’d say book if you need the space and they are fairly priced
Mark
2025 年 2 月入住 4 晚
8/10
Erik
2024 年 12 月入住 2 晚
8/10
Everything was nice except the open use condom that I found on the floor on the side of my bed in the 1 bedroom suite. I told the front desk and all I got was I’m so sorry. Breakfast isn’t early enough for working people leaving before 7am. Other than that things was good.
真实旅客
2025 年 2 月入住 4 晚
10/10
Kieron
2025 年 2 月入住 2 晚
6/10
Hotel is dated, elevator in main building is not reliable got stuck one day and shakes plus I was in the room next to it and could hear it creaking. Housekeeping did not clean my room once and I had to ask for clean towels and put my trash outside the door it was similar with most guests it appeared lots of backs outside doors or at the elevator. Front desk staff were nice and accommodating.
真实旅客
2025 年 2 月入住 4 晚
10/10
Gabrielle
2025 年 2 月入住 2 晚
4/10
Richard
2025 年 2 月入住 2 晚
10/10
Mukut
2025 年 1 月入住 22 晚
10/10
We were in for the national championship game and we're recommended Alpharetta as a place to stay. Our hotel was immaculate in the area was so much fun. I would recommend it to anyone.