Normally, we have an excellent stay at this property, but this time, there were no carts to carry up your luggage, and evidently, they had been missing all day and the day before. It took several trips to lug our gear to our rooms with no assistance from staff. When we went to heat our dinner, a large pyrex bowl was glued to the microwave turntable. I took it to the front desk who said he would have to report it to maintenance. 30 minutes later, with still no word (and no dinner), the front desk was unaware the situation hadn't been remedied. He took my suggestion of borrowing a microwave turntable from an unoccupied room for us. When we went to eat dinner, there was only silverware for one person. Normally, this hotel is smooth sailing. The microwave and utensils might be flukes, but the hotel definitely needs a method for retrieving carts or assisting customers when they go missing. It was clear this was an ongoing problem.