Came in to "alternate" lobby due to renovations, completely understandable. However, walking into the "higher end" portion of the hotel we were immediately treated as less than. We brushed it off and proceeded to our room which was awesome!! Very large and a spectacular view....until we needed things. Soap and shampoo (large dove bottles locked in)empty, almost no toilet paper, and a coffee pot that had a broken handle and flooded the counters. We asked a housekeeping employee about replacements and was directed to the front desk, what she had some on her cart, for the higher end guests only. Breakfast was the same, per the concierge you are directed to the the resturant " with the glass windows", nope, steerage is around the back in a makeshift dining area. Honestly, the best part of our stay was the view and the lovely gentleman that worked at breakfast. Also, it is very loud in this area at night, light sleepers beware!!