The lobby looked clean and inviting but after that not good. Received no maid service unless requested, clean towels, empty trash etc. . Noise of something running on and off every 15 seconds, claimed it was the venting system, faucet in tub running all the time, carpets so dirty that white socks are brown on bottom, heat/ac unit filthy and when heat was attempted it smelled like something burning. Elevator made you wonder if it would make it up and down. Charged an extra $100 for an extra night. Broken tile on bathroom floor with sharp edges. Very, very disappointed and will never recommend Sonesta Essential to anyone, any where.