They took all my money after not wanting to rent to me because my sister was paying for the room for me. Were on the brink of being homeless and have been sleeping in the car. I was just trying to get a decent place to sleep and didn’t find it here. Thanks but no thanks
lisa
2024 年 3 月入住 7 晚
2/10 糟糕
Luis
2023 年 9 月 30 日
不满意:清洁度、员工和服务、住宿条件和设施
The picture in the APP is not what it is in person. Paint peeling from the cabinets. Burn marks in the linoleum and carpet. Bathtub backing up. It looked like homeless people lived on the property. Could be one of the hotels the city of Austin gives vouchers for homeless people to stay at. One of this was mentioned on the APP. Do not stay at the property.
Luis
2023 年 9 月入住 8 晚
10/10 超赞
Mackenzie
2023 年 8 月 12 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Mackenzie
2023 年 8 月入住 7 晚
2/10 糟糕
Andrea
与配偶出行
2023 年 6 月 17 日
不满意:清洁度、员工和服务、住宿条件和设施
Andrea
2/10 糟糕
Mark
商务旅客
2023 年 3 月 22 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Do Not Stay Here
Absolutely woeful. Missed our first nights check in due to a major flight delay, was told by overnight staff after endlessly calling their line that I would be able to check in the following morning in which I profusely expressed my want/need to do this... Only to be told when arriving the next morning that they had released my rooms that were for a full 8 day period.
Attitude of staff was less than helpful other than suggesting a nearby sister hotel, no real will to help solve the issue.
Mark
2023 年 3 月入住 8 晚
2/10 糟糕
Giovanni
与家人出行, 商务旅客
2022 年 10 月 29 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Al llegar al hotel no había habitación disponible ya estando reservada y pagada 3 semanas antes; eliminaron arbitrariamente un día de la reservación teniendo que irnos un día antes abandonado el hotel y las cosas q teníamos pendiente por realizar en Austin; la limpieza Ninfa se hizo , cambio de sábanas , toallas , sacar basura , papel y jabón de baño nunca lo hicieron Desearía y lo besaxtivaran por completo de esta página ya q es totolmete una estafa
Giovanni
2022 年 10 月入住 8 晚
2/10 糟糕
Eva
2022 年 10 月 17 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Bad really don’t know didn’t stay there
Eva
2022 年 10 月入住 7 晚
8/10 还可以
Michael
2022 年 10 月 7 日
满意:清洁度、员工和服务、客房舒适度
Michael
2022 年 9 月入住 14 晚
10/10 超赞
Chantal
2022 年 9 月 26 日
Chantal
2022 年 9 月入住 7 晚
10/10 超赞
Leeroy
与家人出行, 商务旅客
2022 年 9 月 25 日
满意:员工和服务,清洁度
Leeroy
2022 年 9 月入住 7 晚
8/10 还可以
Erica
商务旅客
2022 年 9 月 4 日
满意:清洁度、员工和服务、客房舒适度
Decent stay
When I first got in my shower wasn’t working but after I left the office know they fixed it with no problem. Only thing I wish is office hours were longer
Erica
2022 年 8 月入住 7 晚
2/10 糟糕
Belinda
商务旅客
2022 年 6 月 6 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I reserved a room for 1 week I got to the hotel at 10pm the hotel said since I didn’t get there by 6. They canceled my whole reservation and proceeded to charge 240.00 for cancelling my room. I’ve never had such horrible experience and will never use Expedia or this hotel ever again
Belinda
2022 年 5 月入住 8 晚
2/10 糟糕
Lourdes
与配偶出行
2022 年 3 月 25 日
不满意:员工和服务、服务设施、住宿条件和设施
ROACHES everywhere! Rude management!!!
Lourdes
2022 年 3 月入住 8 晚
2/10 糟糕
Geoffrey
与家人出行
2021 年 11 月 7 日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Enormous Personal Safety Risk
Do not stay here. The front desk is only managed a few hours a day and when you try to call the managers, you go to voice-mail. My studio was fine - it was just renovated. The problem is, it is unsafe. There are a lot of people loitering around, drinking, smoking, late into the night and there is no 24 hour security. The safety lock on my unit was broken - as if somebody had previously kicked it in. I could not securely lock my door. My card key worked 50% of the time. I called the managers and left voice-mails but nobody called me back. I left after two nights. I was committed for 7 nights. I asked for a refund - via voice mail - and nobody called me back.
Geoffrey
2021 年 10 月入住 7 晚
2/10 糟糕
Laura
2021 年 11 月 2 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible rooms even worse customer service
DO NOT STAY HERE!
Upon arrival our room was extremely dirty/unsanitary. Bugs, food, and sticky stuff all over the floor. The towels in the room were USED and DIRTY… The smell of smoke was all over as well. We wanted to check out that same night but the office is only open
form 11am-7pm as we checked in around 6:45 we missed the front desk associate and since it’s closed on Sunday there was no one to assist us.
I contacted the front desk and they state I need to reach out via a form online to get a refund or for someone to even address my complaints. We had no choice but to leave early since the condition of the room was grotesque.
On top of that our room was supposedly vacant and no guest were to be in that room. We had maintenance come in early to our room on Sunday thinking no one was there, he even stated no one was supposed to be in the room. We had to ask him for a vacuum to try and clean
some of the stuff all over the floor. He even stated that “the room was not ready and someone dropped the ball on this.” We used baby wipes and alcohol to clean the tables and black residue came off of all the surfaces. The cleanliness issues were never addressed. The signs at the property state the rooms are triple cleaned and Covid guidelines are in place when they are NOT. We had to leave as the room was in such bad condition and we were concerned for our health and safety.
Laura
2021 年 10 月入住 7 晚
8/10 还可以
Jennifer Oluchi,Chicago
商务旅客
2021 年 10 月 23 日
满意:服务设施,员工和服务
The stay had all the essential amenities I needed. However, the room wasn’t that clean. Even the weekly cleans weren’t thorough enough. Neighbors were sometimes loud, even after after-hours staff was called. After-hours staff were helpful on other issues. Overall, not bad for a 30-day stay.
Jennifer Oluchi
2021 年 9 月入住 28 晚
2/10 糟糕
Enid
商务旅客
2021 年 9 月 20 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Inn Of horrors
Do not waste your money!!! The pictures on the website were surly not taken at this hotel. It state non smoking but the room reeked of stale
Cigarette smoke. There was mold in the shower and smooshed cockroaches on the walls. There was some weird white and brown stain on the carpet and make up on the pillowcases. All this after housekeeping walked out of my room stating she had bleached and sterilized everything.
Enid
2021 年 9 月入住 7 晚
10/10 超赞
Fabian
2021 年 9 月 15 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
awesome
Had a great stay wish i had acess to broom or mop besides that awesome stay
Fabian
2021 年 9 月入住 7 晚
10/10 超赞
Felix
与家人出行
2021 年 6 月 10 日
满意:客房舒适度,住宿条件和设施
it was ok i guess
Fabio was lil rube and smells like a whole bottle of axe
Felix
2021 年 5 月入住 11 晚
8/10 还可以
真实旅客
2021 年 5 月 10 日
满意:员工和服务
不满意:清洁度
Its a roof with walls people
Not so clean but better than sleeping in a car at a rest stop