- Friendly staff
- Freedom Land, Tour & Cultural Show were thr best!!!!
- Place gives us nostalgic feeling, super great concept preserving historic houses
- Good beach
- Check in staff did not fully explain inclusions of our package as such we missed free boat ride
- Initial room - aircon not working
- “highway robbery” with water - not allowing guests to refill water bottles, room only had 1 set of water bottles —> we could have heat stroke!!!!
- Buffet breakfast spread wasnt good / enough
Melissa
2023 年 5 月入住 1 晚
6/10 一般
Isle
与家人出行
2023 年 4 月 26 日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Reception needs to inform guest of what the property has to offer and accomodate them well even if its early checkin and to provide comfortable reception when the room takes forever to be available due to their delay (super hot and humid with no fan or something to cool off while waiting). The location is a trek.
Isle
2023 年 4 月入住 2 晚
2/10 糟糕
CECILIA
与家人出行
2023 年 4 月 21 日
不满意:清洁度、员工和服务、住宿条件和设施
They made us wait for 1 and a half hour in the sweltering heat. They kept saying the room was not ready when the check in was supposed to be 3 pm. They gave us the run around. They only let us into the casa when we started complaining to the manager. When we got into our room it was horrible, it was dark, old, bathroom wasn't clean, sink was clogged the furniture was sparse. The ride to our room was hot and bumpy in an old rusty jeep with hard seats. The place was a disappointment. The houses needed restoration. Once you go in the house, there was really nothing to see but empty shell with wood carvings. The houses were not really restored..we couldn't stimach sleeping in our casa which looked like a bodega wuth only a bed and a small night stand. We immediately looked for another hotel. Luckily we found Rancho Bernardo which was a few minutes away. Rancho Bernardo was a totally different place it was magical, staff treated us like royalty while Las Casas didn't care for our comfort. At Rancho we were greeted by the general manager herself and offered cool drinks, gave us a tour, etc. It was really a waste of time to vidit Las Casas. I know it's very popular with the locals but if you want to attract foreign tourist, you gotta inprove your accomodations , transport and retrain your staff in customer service. We won't be coming back to this place. Our tour was just tour of empty old houses. It was really a big disappointment
CECILIA
2023 年 4 月入住 1 晚
6/10 一般
Agnes
与家人出行
2023 年 4 月 18 日
满意:服务设施,员工和服务
FRONT DESK RESTROOM IS BROKEN. WATER IS DRAINING BLACK COLOR, NO WATER.
Agnes
2023 年 4 月入住 1 晚
10/10 超赞
Marnie Grace
与家人出行
2023 年 4 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice place and the staff are all accommodating
Marnie Grace
2023 年 4 月入住 1 晚
10/10 超赞
Kimberly
与家人出行
2023 年 4 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent customer service! Everyone was very helpful and went above and beyond to make sure we have a comfortable and enjoyable stay there. I liked that they let us check in earlier as soon as our room was ready with no extra charge. Transportation around the place was great as there was a jeepney coming every 10 min to take you where you want to go. Place was really gorgeous and have lots of nice spots to take beautiful pictures at. Our room exceeded our expectations as it was in a really nice location close to all amenities and events (Paseo dela Escolta). It was also very clean and huge for 4 people. We all slept well during the night as our room was super quiet and the beds were comfortable.
There were only 2 restaurants that were open during our stay, which are Cusina ni Nanay Maria and La Bella Teodora, and we tried both for lunch and dinner. Food was okay in both, but really expensive especially for the quality and quantity you'll get. Customer service in both was fantastic, though. We did enjoy the live music at La Bella Teodora during dinner as the trio of performers they had were wonderful.
We also enjoyed the walking tour that we had before checking in. It was informative and fun and our tour guide was enthusiastic, knowledgeable and had a great sense of humor. We especially loved the traditional Filipino games that we played as part of the tour. We also enjoyed watching some events and performances such as the carabao race and cultural show which were all fun.
Kimberly
2023 年 4 月入住 1 晚
10/10 超赞
Dinah,Kennesaw
2023 年 3 月 25 日
满意:清洁度、员工和服务、住宿条件和设施
Staff are courteous and accommodating.
Dinah
2023 年 3 月入住 1 晚
6/10 一般
Jun
2023 年 3 月 6 日
Jun
2023 年 3 月入住 1 晚
10/10 超赞
Precious Kaye
2022 年 1 月 7 日
Precious Kaye
2022 年 1 月入住 2 晚
8/10 还可以
Berlyn Louise
与家人出行
2022 年 1 月 2 日
Berlyn Louise
2021 年 12 月入住 1 晚
8/10 还可以
真实旅客
与家人出行
2020 年 11 月 15 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The beauty of the place compensated the service
Due to the pandemic the place might be under staffed. The organization and management is in disarray. Upon checking in, the staff is multi tasking too much and assisting a number of customers at the same time which is a bit disappointing. We booked and paid online the same day, we were suppose to be walking in on a different hotel in Iba, Zambales but establishments are mostly closed so instead we booked and paid online along the way to the nearest available place. We called the place which they didn't answer but sent us a text instead asking to state our concern, so we sent a text to confirm our reservation, which they replied it is confirmed, confirming our reservation we expected our room would be ready when we arrive, we did a late check in, and our room was still not ready, fortunately the place looks good and we are told to walk around while waiting. The room given also has no view to the sea even if its located sea side, we can't open the windows. Another is the restaurant inside the place didn't count our order properly, so they had to ask us to pay later upon check out. Some parts are still under construction, and some activities are still not available due to the pandemic, such as the fotografia activity we are looking forward to. The place is clean and staff is nice, aside from the mishaps in the beginning. The tour guide was also nice and funny although some questions were unanswered. It was our first time and the place is truly beautiful.
真实旅客
2020 年 11 月入住 1 晚
10/10 超赞
eduardo
与家人出行
2020 年 3 月 13 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It’s beautiful but the service from check in snd check out take so long , and but most of the people are very helpful , beautiful place
eduardo
2020 年 3 月入住 1 晚
10/10 超赞
Christopher,St. Louis, MO
与家人出行
2020 年 1 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Las Casas is more than a resort, it’s a unique and endlessly fascinating living museum of Filipino and Spanish colonial architecture dating back to 1740. The tours and activities were most informative. The food at the restaurant was top notch, some of the best Filipino food I’ve had in the Philippines. If you can afford the hefty price tag, it’s worth it to stay in one of the elegant refurbished villas. One caveat, the cobbled streets can be difficult for seniors and many of the facilities are not accessible for persons with disabilities.
Christopher
2020 年 1 月入住 2 晚
10/10 超赞
P.Colet,New York
与家人出行
2020 年 1 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
What a beautiful place! Very historical. Staff are friendly and knowledgeable of the Philippines history. It’s uniqueness set this resort far from other resort! One of a kind! Exceptional!
P.Colet
2020 年 1 月入住 1 晚
8/10 还可以
真实旅客
2020 年 1 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2020 年 1 月入住 5 晚
8/10 还可以
真实旅客
与家人及幼儿出行
2020 年 1 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It is one of a kind. I will return because an overnight stay is not enough to explore all the area.
真实旅客
2020 年 1 月入住 1 晚
6/10 一般
Stella,Ontario, Canada
与家人出行
2019 年 12 月 19 日
满意:员工和服务
不满意:住宿条件和设施,服务设施
The property itself is amazing. Its got all you wanted in a resort, mountain view, the ocean and very nice set up. However, as a traveler who have been to other 3rd world countries, my last travel was in Peru and Ecuador, it was very disappointing to experience using a bathrobe in place of a bath towel. No explanation whatsoever. We;ve been asking for the towels since we checked in at 3, and the reply was, we will give it to you when they available. Alas, at 7 P.M., we got bathrobes instead of towels. We did not bother to inquire as we were so tired and all we want is to just enjoy the beach and rest. I booked 2 rooms 5101 and 5102, 5101 has no hot water and both rooms have no phone service. During breakfast, I was so excited when I saw "tinapa" as we do not have them fresh in Canada. I took a bite and was really disappointed because the oil they used for frying was stale. This would have been a perfect one day vacation if not for those items mentioned. Also, I am wondering why all the activities are scheduled on week ends and only 2 restaurants are open?
Stella
2019 年 12 月入住 1 晚
2/10 糟糕
真实旅客
与家人出行
2019 年 12 月 10 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
night view is fantastic. but room condition was not good. looks uncleaned. many dust on the floor.hair in the c.r.
真实旅客
2019 年 12 月入住 1 晚
8/10 还可以
Jessie,California
与家人出行
2019 年 12 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Exactly what I expected. The while theme beings you back in the 19th and early 20th century Philippines. Room is great, clean, nice beds. Staff very friendly and helpful.
Jessie
2019 年 11 月入住 1 晚
6/10 一般
Charles
2019 年 11 月 15 日
满意:客房舒适度,住宿条件和设施
Charles
2019 年 11 月入住 2 晚
8/10 还可以
Mario Aluf-Medina
与家人出行
2019 年 9 月 20 日
满意:员工和服务,清洁度
不满意:住宿条件和设施
Beautiful but disappointing
The hotel is not maintained although the staff is friendly and helpful.
Mario Aluf-Medina
2019 年 9 月入住 3 晚
8/10 还可以
Sean
2019 年 6 月 11 日
满意:员工和服务
Las Casas fam outing
Overall stay was okay. Service okay. Just some basics in room setup may have been overlooked—- trash bin only 1. Normally 1 in the cr, 1 in the room. The room is for 4 occupants, but provided chairs only 2. A/C unit not cooling fast enough.
Sean
2019 年 6 月入住 2 晚
10/10 超赞
真实旅客
与家人及幼儿出行
2019 年 6 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I like the ambiance of the place very relaxing and the staff are very polite and approachable..
真实旅客
2019 年 6 月入住 2 晚
8/10 还可以
真实旅客
与配偶出行
2019 年 6 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall ok but think check in and out procedures need to be reviewed.