This hotel is NOT Best Western quality and certainly not Best Westen Plus. It is surrounded by a fence with a gate that locks at 9pm( opensp with hotel key after 9pm) Room itself was somewhat refurbished, bed comfortable tub repainted poorly to hide damage, woodwork a mess. Could not get ac on wall or unit mounted under window to work… Period!! and Found a slow moving cockroach on carpet near bed first thing this morning. When I reported this info to front desk.. I was told no one else in that room# 130 had any problems with units before, why didn’t I call front desk for help? My Answer… it was 10:30 and we were ready for bed ! They offered us one free breakfast. I replied..” no thank you… we are not eating here after observing only 2 people in the dining room and the afore mentioned cockroach. By the way the breakfast here are not included as they are in most all BW hotels . They charge $10.00 pp I They offered to refund our bill $20 and did. As we were leaving a homeless man was going thro trash can by the door of our building picking out cigarette butts. Guess they must have opened the gates, but no worries, the very kind cleaning lady came out of building and tried to chase him away.
Twenty dollars, are you kidding me ?? I assure you, I am not exaggerating in any way shape or form . FYI we are members of your Best Western points program.
Redpectfully,
Laurence and Kristin Adams