2/10 糟糕
Amy
商务旅客
2025 年 3 月 17 日
不满意：清洁度、服务设施、住宿条件和设施
I should have known it was too good to be true. I booked this on Feb. 6 2025 for a stay in March, the 11th through the 16th. I never received any information or communication from the property before our stay, as on the sight I was supposed to get an email 72 hours before arrival. They were not available the night we got there, at midnight, so we had to find another place to stay. The next morning I called the phone number to the property. I was told they would find my reservation and call me back, which they did not within an hour. I called a few more times with no response, just went to a message and a full voicemail box. At that time, I knew something wasn't right. I contacted Expedia, and they were able to speak to the property manager. Apparently, th property was not able to accommodate our stay due to maintenance, but had not communicated that with me abd never planned on letting me know. Expedia was awesome and got my money back, but it was really frustrating to deal bwith while traveling. I would not recommend anything that is managed by Chase properties in Baltimore.
Amy
2025 年 3 月入住 5 晚