We traveled with family and had joined rooms. Unfortunately, one of the room's toilets was clogged. We reported the issue, and they said someone would come to fix it shortly. We left for the day, and when we returned, the front desk assured us the issue had been resolved, but it had not been. We called again, and they said they would send someone soon.
When the maintenance person arrived, he claimed to have fixed it and then left, but the toilet was still clogged. Frustrated and tired, we decided to move to another room, which meant our family had to be separated. While the rooms were nice, the staff did not clean properly; my kids found a bloody bandage on the floor and food crumbs everywhere.