I’m deeply disappointed with our stay on May 17th, 2025. After a 12-hour journey, we checked in around 8:54 PM only to find a room with no working Wi-Fi, a bathroom door that wouldn’t shut, and broken air conditioning. The front desk staff—Shanee Evans and Magaly—were unhelpful, dismissive, and unprofessional.
RAJESH
2025 年 5 月入住 1 晚
2/10 糟糕
Glen
商务旅客
2025 年 4 月 9 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel traveler beware! Hotel did not look like the pictures on line. Paint pealing off the walls, most lights were not in working order, carpet ripped , dirty ring around inside of toilet bowl etc.
But the worst part of this Homewood Suites BWI was Wes Coates the night front desk clerk. If this is any kind of a first impression person that Hilton has representing their company then they certainly chose the worst person possible for the last 5 years that Wes said he has been working for Hilton. He is extremely rude and belligerent and a downright despicable human being. When I arrived to check in, he didn’t ask for my name or say Hello how may I help you. However Wes Coates told me I was unprepared because I didn’t have a Hilton confirmation number. He proceeded to tell me in front of my employees that I didn’t not have any rooms booked at HIS hotel and instead us sorry guys have a great night. I told him that I booked the 3 rooms through Expedia and produced the paperwork saying so. He again sternly stated that I needed a Hilton confirmation number. He proceeded to lecture me harshly even though I am almost 60 years old, that third party vendors don’t give Hilton confirmation numbers and that I needed to call Expedia and get a refund from them, and book the rooms the correct way whatever way that is. He then asked for my credit card and when I wanted an explanation why, said it was for incidentals and gave me another tongue lashing.
Glen
2025 年 4 月入住 1 晚
2/10 糟糕
Christopher
2025 年 3 月 16 日
不满意:住宿条件和设施,清洁度
Christopher
2025 年 3 月入住 2 晚
8/10 还可以
Rene
2025 年 3 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Keine Parkgebühren, obwohl angegeben
Rene
2025 年 2 月入住 8 晚
10/10 超赞
Sarah
与家人出行
2025 年 3 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy check in. Comfy bed. Clean hotel
Sarah
2025 年 3 月入住 1 晚
4/10 很差
Inp
与配偶出行
2025 年 2 月 27 日
不满意:清洁度、员工和服务、住宿条件和设施
we stayed here for a few night while a family member was in hospital this place is well worn most of the staff was nice but had some old grey haired guy check us in who was annoyed being bothered by having to do his job . The rooms are worn furniture is old and beat up our bed was broken when you sat on edge of king size bed it wanted to flip over because it was missing legs . light bulbs were burned out in room the place is just old and run down we will stay somewhere else next time in the area
Inp
10/10 超赞
Suzanne
与配偶出行
2025 年 2 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Had a nice breakfast
Suzanne
2025 年 2 月入住 6 晚
10/10 超赞
leslie anne
商务旅客
2025 年 2 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The guy (older) staff was amazing! He checked me in and was very pleasant to deal with. I’m sorry i forgot his name.
leslie anne
2025 年 1 月入住 1 晚
4/10 很差
Arlesia
与配偶出行
2025 年 2 月 19 日
不满意:清洁度、员工和服务、住宿条件和设施
Instead of staying at Homewoods, where we were booked, the hostess at Townhome gave us a room there instead. So we got charged twice for hotel rooms. Not happy!
Arlesia
2025 年 2 月入住 3 晚
10/10 超赞
Ms.
2025 年 2 月 17 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ms.
2025 年 2 月入住 1 晚
10/10 超赞
Andrea
2025 年 2 月 16 日
Andrea
2025 年 1 月入住 2 晚
10/10 超赞
Sheneir
团体旅客
2025 年 2 月 15 日
Sheneir
2025 年 2 月入住 1 晚
8/10 还可以
Paul
2025 年 2 月 9 日
满意:员工和服务,清洁度
Paul
10/10 超赞
Judith,stoughton
2025 年 2 月 1 日
Judith
2025 年 1 月入住 1 晚
2/10 糟糕
Tate
2025 年 1 月 23 日
满意:客房舒适度
不满意:员工和服务,清洁度
Tate
2025 年 1 月入住 1 晚
10/10 超赞
Yong
2025 年 1 月 18 日
满意:清洁度、员工和服务、住宿条件和设施
Nice service
Yong
2025 年 1 月入住 1 晚
10/10 超赞
Mary
2025 年 1 月 8 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Mary
2024 年 12 月入住 1 晚
10/10 超赞
Aesha
商务旅客
2025 年 1 月 7 日
满意:清洁度、员工和服务、住宿条件和设施
No issues
Aesha
2024 年 12 月入住 7 晚
10/10 超赞
Adonai
2025 年 1 月 4 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Adonai
2025 年 1 月入住 1 晚
6/10 一般
Heather
与家人及幼儿出行, 商务旅客
2024 年 12 月 29 日
不满意:住宿条件和设施,服务设施
Honestly, it was a roof over our heads. The hotel itself was shoddy, staff was largely unresponsive (ie, requested towels as we were shorted for the number of people indicated in the room), parking fee wasn't disclosed prior to the stay, the indoor pool was closed, and the elevator sounded like death was coming. I would definitely not stay again, and likely would fine a different chain in the future.
Heather
2024 年 12 月入住 2 晚
10/10 超赞
Charles
与家人出行
2024 年 12 月 23 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice hotel
Nice location staff very friendly and helpful. I will definitely stay here again in the future.