2/10 糟糕
Mark
与家人出行
2025 年 5 月 27 日
Checked in on Saturday May 24th. Went to the room, found a used soap with pubic hairs in the shower. Found 2 used make up applicators on the carpet between the beds and on the carpet near the sofa. There was a used spoon behind the alarm clock on the night stand between the beds. I placed all these items on a kleenex and took it to the front desk. I placed them on the front desk counter and showed and explained it to her. No apology, no room move offer, she wrote the info on a clip board and said she would let the housekeeping supervisor know. I asked her to get the manager to call me. No one even attempted to clean our room or recitify the faults during our two day stay. I have not feceived a call from anyone from the property. This is a total dissapointment on Hyatt and a poor reflection on Expedia.
I would like someone to contact me.
Mark
2025 年 5 月入住 2 晚