Rooms are nice and clean.
Front desk staff not as friendly as they should be.
Jodi
2025 年 5 月入住 1 晚
10/10 超赞
Chang Kwon
与家人出行
2025 年 5 月 25 日
满意:清洁度、服务设施、住宿条件和设施
Location was perfect and very luxury hotel
Chang Kwon
2025 年 5 月入住 2 晚
8/10 还可以
Brian Leonard
与配偶出行
2025 年 5 月 24 日
满意:清洁度、服务设施、住宿条件和设施
Staff was friendly and helpful. The room was cleaned and refreshed each day. The location of the hotel was excellent, with restaurants and shops all within walking distance.
Brian Leonard
2025 年 5 月入住 3 晚
4/10 很差
Jessica
2025 年 5 月 21 日
不满意:员工和服务
This hotel is in a great location, but the service was sub par. Seemed as though I was bothering them by asking where to park. The showers needed a good scrub, and they don’t have full size pillows, just 4 square ones to sleep with. There was also no water in the room, and when I went down to ask for them, she told me to fill the provided glasses with tap water from the bathroom - no water bottles is odd for hotels. Also be aware that the hot tubs up top are in a very “used” condition.
Jessica
2025 年 5 月入住 1 晚
10/10 超赞
Logan
2025 年 5 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great, although limited parking.
Logan
2025 年 5 月入住 4 晚
10/10 超赞
Sarah
团体旅客
2025 年 5 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I cannot recommend this hotel enough. The property is located right downtown, a 2-5 min walk from everything. The front desk staff were lovely and incredibly helpful. Will be back!
Sarah
2025 年 5 月入住 3 晚
8/10 还可以
Anam
与配偶出行
2025 年 5 月 19 日
满意:员工和服务,清洁度
My only feedback would be to have a system so that guests don’t monopolize the hot tub. We noticed some guests were there on back-to-back nights. Also, the way to get to the hot tub isn’t the most private as you have to pass a lounge where people are socializing, which is a little strange.
Anam
2025 年 5 月入住 4 晚
10/10 超赞
Lucia Ximena
与配偶出行
2025 年 5 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
located in Banff avenue, the hotel has access to the main heart of Banff.
Lucia Ximena
2025 年 5 月入住 2 晚
8/10 还可以
Brenda
团体旅客
2025 年 5 月 15 日
满意:员工和服务,清洁度
Usually stay further out so this was a nice change to be right in town, walkable to everything. The hotel is a bit of maze to get to rooms and rooms are small but comfortable.
Brenda
2025 年 5 月入住 1 晚
10/10 超赞
KUSHAN
与家人及幼儿出行
2025 年 5 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly and helpful front desk staff...Great location, surrounded by beautiful hills, and walk in to down town shopping/food locations....
KUSHAN
2025 年 5 月入住 1 晚
2/10 糟糕
Kevin
2025 年 5 月 12 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Terrible service. No hot water and heat wasn't working as well. When i brought that up to the staff on my way out after a 1 night stay, she said best she could do was offer free parking. There are many hotels around, book elsewhere 100%
Kevin
2025 年 5 月入住 1 晚
6/10 一般
Sarah
团体旅客
2025 年 5 月 12 日
满意:清洁度
不满意:员工和服务
On arrival the lady at the desk was not particularly welcoming. We then got into the room to find an interconnecting door to the room next door. I walked straight into next doors room not realising it wasn’t part of ours as they were in the bathroom, as they had their side open. I was told by the woman on front desk that this is standard in Canada and she was really quite rude, she tried to reassure me they couldn’t get into ours, but I hardly slept due to this and really noisy air con that stops and starts throughout the night. Great location and Banff is stunning, but I’d probably stay elsewhere next time.
Sarah
2025 年 5 月入住 2 晚
10/10 超赞
Thomas
2025 年 5 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great and simple stay
Thomas
2025 年 5 月入住 2 晚
10/10 超赞
Tze
与家人出行
2025 年 5 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really central location, easy to explore Banff without the need for a vehicle. We were there during shoulder season and found parking in the lot by the hotel.
Rooms were clean and comfortable. Some rooms are a walk and involves stairs, something to keep in mind for those who are less mobile.
We definitely recommend this hotel and will be back!
Tze
2025 年 4 月入住 1 晚
10/10 超赞
Anthony
与配偶出行
2025 年 5 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location and a neat hotel to stay at. Cool areas to hang out in the hotel like the rooftop lounge, and the small museum and library. We enjoyed a great meal at the restaurant in the hotel.
Anthony
2025 年 5 月入住 1 晚
8/10 还可以
ERIKA
与家人出行
2025 年 5 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed our stay very much and will be going back soon.
ERIKA
2025 年 5 月入住 2 晚
10/10 超赞
Antonios
2025 年 5 月 7 日
满意:清洁度、员工和服务、住宿条件和设施
It was great
Antonios
2025 年 5 月入住 3 晚
10/10 超赞
Brittney
团体旅客
2025 年 5 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great room and view from the hot tub
Brittney
2025 年 5 月入住 2 晚
10/10 超赞
Dylan,calgary
团体旅客
2025 年 5 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay. Walking distance close to everything
Dylan
2025 年 5 月入住 1 晚
10/10 超赞
Odiane
团体旅客
2025 年 5 月 4 日
满意:员工和服务、服务设施、住宿条件和设施
Vraiment bien et paisible
Odiane
2025 年 5 月入住 3 晚
8/10 还可以
Laura Charlotte
与配偶出行
2025 年 5 月 4 日
满意:清洁度、员工和服务、服务设施
Would stay again
Laura Charlotte
2025 年 5 月入住 2 晚
10/10 超赞
ShaoCheng
团体旅客
2025 年 5 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was an excellent stay at the property. Everything was good and clean, however, we wish the Cascade Lounge (the pool) would open longer rather than closing at 10pm.