We originally booked one night through Expedia and then extended for a second night because we enjoyed the first. Unfortunately, our experience during the second night was very disappointing.
When we returned to our room around 10:20 pm on our second night, it had not been serviced—no clean towels, no made beds, nothing refreshed or cleaned. Exhausted, we went to reception and asked for cleaning. No one apologized; instead, we felt as though I was inconveniencing the staff. At first we were told nothing could be done, and only later were we informed that someone would be sent. We left for a walk to give housekeeping time to do the job, but when we returned around 11:20 pm, only towels had been placed in the room. We went back to reception to explain this was not acceptable and requested that the room be properly cleaned.
Eventually, someone came again and basic cleaning was only completed around 12:15 am. By that time, it was far too late for us to get proper rest before our long drive back to North Vancouver the next day. Already exhausted, we had to drive anyway. To make matters worse, there was also a spider in the washroom.
For the high price we paid, the level of service provided did not reflect the standard expected.
