My 79 year old mother was having surgery at EMMC early in the morning so we decided to get a room in Bangor the night before. This was a high risk procedure which could have gone badly so I wanted to take her somewhere a little nicer. The casino was secondary to my choice of this hotel, although we thought we might spend a little time there before bed. Room was very comfortable but no info about local places to eat other than on site. Those menus were very limited. We walked across the street for dinner which is on the casino side of the facility. My mother became ill at dinner so we boxed our food and went back. Instead of walking around the back side of the facility to the hotel entrance we choose to enter the casino side as she was cold and having difficulty walking back. We were stopped at the front, asked for id to price we were over 21, which was funny, but then told we couldn't walk through because we had food. So I walked my 79 to Mom back out the door and all the way through the parking garage instead. He could have just had us escorted across the floor. Also, when we checked in I told the desk clerk that we had to be at the hospital at 5 so we were checking out early. This hotel does not allow for contactless check out. She said there's someone at the desk 24-7, but when we got to the front desk in the morning there was a sign that said back in 5 minutes. Nice room, but the staff could definitely be more accommodating.