The staff were extremely helpful and pleasant during our entire stay here. The area I in the heart of the plaza so I highly recommend this place if you enjoy being at the heart of the action and within walking distance to historic sites, amazing food, bars, nightlife, and metro/taxi access. Because of the surrounding clubs, you will hear noises (more so pedestrians chatting than music) at night so I don’t recommend if you prefer a quiet stay/turn in early.
The staff is on the desk 24/7 which is comforting and helpful! They keep the doors locked at night and the lighting surrounding the hotel is good so it’s safe for solo travelers.