Staff was unfriendly at check in. There were rooms available but they were unwilling to let us check in early. We got to the hotel at 1230pm but told us check in was at 3pm. Check in time on expedia clearly stated as 2pm. We booked 7 rooms for 7 individuals but they wanted to give us 7 rooms with 2 twin beds. Only after we agreed to pay extra money for an upgrade then we were given 7 rooms with King beds.
At dinner time we asked the staff to help call a restauant we wanted to go to in another resort. Staff was again unwilling to help. Told me they couldnt help to call. Said they didnt have the number, even when I gave them the number from google they were still very unwilling to help us make an enquiry.
Overall horrible hotel and I wouldn’t recommend it at all.
Kenny
2025 年 4 月入住 1 晚
10/10 超赞
Larry
2025 年 3 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
Rooms are clean and comfortable. The grounds are well maintained and the surroundings are quite beautiful. There are only two dining choices on weekdays and there many things to do during the day as the city and towns are not close and there are no interesting places to visit nearby. It's great if you want to sit around the pool all day, but not if you want to get out and see things.
Larry
2025 年 3 月入住 2 晚
4/10 很差
Chin Khoon
与家人出行
2025 年 1 月 31 日
满意:员工和服务
不满意:住宿条件和设施,服务设施
My sea view room was just in front of an ongoing construction site with excavator and workers noises blaring all throughout my 4 days stay. My ocean view totally submerged and spoilt by the job site. My holiday to unwind and chill out unfortunately didn’t work out 😩
Chin Khoon
2025 年 1 月入住 3 晚
4/10 很差
Bradley
2025 年 1 月 30 日
Bradley
2025 年 1 月入住 4 晚
4/10 很差
Taniguchi
2024 年 12 月 31 日
满意:员工和服务
Taniguchi
2024 年 12 月入住 1 晚
4/10 很差
Ivan Ming Jian
与家人出行
2024 年 12 月 30 日
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
Check in staff told us to wait for an hour as room was not ready. Came back an hour later, told us the room was still not ready. Came back an hour later again and still gave us the same excuse. However, we notice people checking in after us was getting their rooms. She told us we can get our room immediately if we upgraded. I do not think we should pay extra for the hotel’s inefficiency. Eventually got our room when we we made a fuss (they had a room, we just needed to be nasty to get it) but the holiday experience was already ruined.
Ivan Ming Jian
2024 年 12 月入住 2 晚
10/10 超赞
Manu
2024 年 12 月 24 日
满意:清洁度、员工和服务、客房舒适度
Manu
2024 年 12 月入住 2 晚
6/10 一般
wilfried
与家人及幼儿出行
2024 年 12 月 22 日
满意:员工和服务
不满意:住宿条件和设施
The staff was wonderful but the place really needs to be refreshed like many other hotels in Batam in fact. Also, please clean the beach. It s such a pity to have such a nice surrounding full of trash in some part of the beach.
Massages were really nice
The food at the restaurant was average/low but pretty good at the sea food restaurant on the beach.
wilfried
2024 年 12 月入住 3 晚
4/10 很差
真实旅客
商务旅客
2024 年 9 月 17 日
满意:员工和服务
不满意:客房舒适度,住宿条件和设施
真实旅客
2024 年 9 月入住 2 晚
8/10 还可以
Eileen
与家人及幼儿出行
2024 年 9 月 16 日
满意:清洁度、服务设施、住宿条件和设施
hotel is near to beach with sea sport facilities, swimming pool, entertainment and free transfer 2 way to hotel. from Nongsa ferry terminal. With express check in.
Eileen
2024 年 9 月入住 1 晚
6/10 一般
Timothy
商务旅客
2024 年 7 月 19 日
满意:员工和服务
不满意:服务设施
Comfortable enough room and hotel in general.
Outside unloved and in need of TLC
Hotel Food not the most inspiring
Timothy
2024 年 7 月入住 2 晚
8/10 还可以
MIWA
2024 年 6 月 17 日
MIWA
2024 年 6 月入住 1 晚
10/10 超赞
Jerald
2024 年 6 月 1 日
满意:清洁度、员工和服务、服务设施
A beautiful beachfront location, with a very helpful staff. Pools are lovely, as is beach. Great sunset views to Singapore. The place is showing some age and they are doing updates. A great value at $50 US/night breakfast buffet included. Very close to Nongsapura ferry terminal with free shuttle.
Staff were lovely, very friendly and helpful. There’s not a lot around the area except restaurants. If you are looking for a week of chilling out, this is your place.
Kylie
2024 年 3 月入住 5 晚
8/10 还可以
Justine
与家人及幼儿出行
2024 年 3 月 25 日
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
We stayed in a Villa on the water and the room was gorgeous!
A little dated in the styling and kitchen, but clean, comfortable, a full kitchen (limited utensils but the basics).
Nice verandah into water with chairs and tables.
Air con was good also.
The pools were fantastic!! A huge one up top near the restaurant (they were happy to serve us food there) and a great smaller pool on the beach.
The transport service from room to restaurant was great and they came whenever we asked (although hotel was not busy at all when we were there)
Great band that plays in evening.
Areas they could do better in:
- too much rubbish in beach
- they had cleaned a lot of rubbish but left the bags full sitting in beach.
- there was an old speed boat broken left in middle of beach
- there were multiple ‘kayaks’ and peddle boats that the kids wanted to use but all were broken (so they need to remove them)
- the beach sports centre looked like an old garage that was falling down, no signage and no food or drinks available down on beach. A lot could be improved on the beach area to make it really nice (as they have an amazing beach spot!)