2/10 糟糕
Angela
与家人及幼儿出行, 与家人出行, 团体旅客
2025 年 5 月 18 日
My absolute worst experience I have ever had with Holiday Inn. I don’t know how this place has an 9.0 excellent in reviews. First of all the rooms outside have an extremely bad odor of humidity in the rooms. Second, there was really bad mold in our room. You could see all the mold around the room but specially in the back boards of the beds. I complained about it to the front desk person and he just confirmed it that the outdoor rooms do have them and thank you for bringing it up yo him. Like really, you already knew about but yet you guys don’t take care of it. We were out in Port Arthur for my boys soccer tournament and most of the team reserved to stay at this place going based on the reviews. I can tell you everyone had something to complain about this hotel. Staff I can say were very helpful and did their best in trying to help.
Angela
2025 年 5 月入住 2 晚